Purpose: This study aims to investigate quality of work life (QWL) as a partial mediator of the impact of psychological capital (PsyCap) on service recovery performance (SRP) and turnover intentions (TI). Design/methodology/approach: Data were obtained from 288 frontline employees in ten five-star hotels with a one-month time lag in three waves in Busan, Korea. Structural equation modeling was used to assess the direct and mediating effects. Findings: As expected, PsyCap heightens QWL and SRP, while it reduces propensity to leave the current organization. QWL partially mediates the association between PsyCap and the two critical outcomes. Practical Implications: Management of hotels should recognize the importance of PsyCap and assess candidates’ PsyCap during selection process. Using the PsyCap questionnaire, organizations can select candidates who possess positive personal resources. In addition, hotels may consider the assessment of frontline employees’ PsyCap to ascertain which employees can succeed in challenging situations. It is also important to create a healthy and happy environment where employees are willing to be more productive and contribute more to organizational performance. Originality/value: The extant hospitality research is devoid of empirical evidence about the outcomes of PsyCap and QWL such as SRP.

This study assumes that green technologies at tourist destinations are a part of corporate social responsibility (CSR). It investigates how technology-based eco-innovation is related to sustainable development goals (SDGs) and how eco-innovative CSR performance affects tourists’ perceptions of destinations, emotions, and WOM (word of mouth) intentions in the context of sustainability and smart tourism. A dataset collected from the Handok Museum in South Korea was analyzed via a partial least squares (PLS) method, using structural equation modeling. This study examines the link between museum visitors’ awareness of CSR and green technology. The constructs (perceived quality, image, and reputation) are positively correlated with CSR; museum visitors’ emotions are in a parallel relationship with WOM intentions. The results confirm that the green technology implemented in the tourist destination is perceived as CSR by visitors. These technologies have a positive impact on environmental sustainability and contribute to a positive tourist experience. Thus, this paper encourages social responsibility practices at tourist destinations, as well as the development of green technology. This is the first empirical study that demonstrates how the profit-related concept of CSR can be applied to nonprofit organizations, Furthermore, for the first time, the managerial concept of CSR has been reviewed with technology-based eco-innovation in a museum setting.

The information and communication technology has become an indispensable part of modern education. The paradigm shift in the educational environment makes the instructors recollect the traditional roles in classroom education and adjust their responsibilities to accommodate a transformed pedagogy and learner expectations. This paper aims at the instructor’s role in on-line education and studies how the instructor affects the learner satisfaction via the instructor involvement. Modifying the information system success model, the learning-environment qualities are rearranged into two-tiered formats—rigid and flexible contents—depending on the instructor’s manageability. A partial least square analysis was used to examine the structural relationship among rigid and flexible contents qualities (i.e., technology-assisted learning-environment qualities), learner satisfaction, and learner retention, and found that the instructor involvement had a moderating effect on flexible contents qualities (test and activity); further, the moderating effect of instructor is captured as high involvement in tests and low involvement in activities. Consequently, this paper confirms the relationship between learning-environment qualities, learner satisfaction, and instructor involvement. Empirically, the instructor role in on-line education and the degree of instructor involvement in higher education are substantiated; the result of this study will also contribute to e-learning design or content delivery system development in a practical way.

Searching and finding meaning and happiness in life is the ultimate quest for humans. Pilgrimages embody special meanings and values. This research delves into the effects of pilgrimage experiences on meaning and life satisfaction via structure equation modeling (SEM) based on a bottom-up approach to life satisfaction. Moreover, the moderating role that faith maturity plays between experience and meaning life is noteworthy, which was assessed based on Ping’s two-step procedure. For data collection, an on-line survey was conducted for those who had visited overseas Christian pilgrimage sites. A total of 257 responses were analyzed via SEM for hypothesis tests. The results of this study identified (1) the effect of the pilgrimage experience on meaning in life and life satisfaction, (2) the effect of the search for meaning on the construction of meaning in life, and (3) the effect of meaning in life on perceived life satisfaction, suggesting that the bottom-up approach holds true in the context of religious trips. It was also found that faith maturity had a significant moderating effect on the relationship between the experience of the pilgrimage and the presence of meaning in one’s life. This study contributes to the existing literature by incorporating travel experience into QOL domains and also taps on the possibility to expand the research topic into more contemporary modes of travel, including meditation travel and various forms of new travel linked to spirituality. Practical and theoretical implications of the findings to the tourism research are discussed.

The purpose of this study is to investigate causal relationships among interpretation satisfaction, environmental attitudes, place attachment, destination loyalty, and perceived value of ecotourism for tourists visiting the Chengdu Panda Base (CPB) in China. An online and an on-site field survey were administered to respondents aged 50 years old and older who use the Internet relatively little. A total of 243 questionnaires were collected and analyzed. The results drawn from the structural model indicate that, first, the satisfaction level regarding the interpretation service positively affects the balance of nature and place attachment (place dependence and place identity) of tourists. Second, as tourists hold higher regard for the balance of nature and stronger place attachment to a tourist site, they tend to hold a stronger destination loyalty; conversely, anthropocentrism correlates negatively with destination loyalty. Lastly, the results show that the more destination loyalty tourists had, the more highly they valued ecotourism in the CPB, which in turn increased the amount of money they were willing to pay to enjoy the CPB, indicating that destination loyalty positively affects tourists’ perceived value of ecotourism.