The rapid advancement of smart tourism technology brings new opportunities for tourism development. More travel destinations are relying on smart technology to attract more tourists to visit and enrich their travel experience. The main purpose of this study was to explore whether tourists are satisfied with their smart tourism technology experience (i.e., informativeness, accessibility, interactivity, personalization, and security). This study also investigated the impact of smart tourism technology experience on tourists’ happiness and revisit intention. This study used a structural equation method to find the relationship among smart tourism technology attributes, travel satisfaction, happiness, and revisit intention. Surveys of a total of 527 participants who traveled to Macau from Mainland China were used for the analysis. The results showed that accessibility is the most important factor affecting the smart tourism technology experience and personalization the least. Smart tourism technology experience is shown to be significantly associated with travel experience satisfaction, and travel experience satisfaction has a positive effect on both tourists’ happiness and revisit intention. Finally, tourist happiness is also shown to be positively associated with revisit intention. This study provides theoretical and practical significance for the development of smart tourism in the future.

With the development of sustainable technology and the continuous innovation of people’s travel styles, smart tourism technology (STT) is widely used in various tourism fields. STT has changed the traditional travel experience while enhancing destination competitiveness. This study examines the relationships between perceived STT experience, travel experience, and revisit intention. A total of 312 valid questionnaires were collected from tourists who had the experience of using local STT in Macau. A structural equation modeling (SEM) was used to test the proposed model, and the results showed that perceived STT experience had a significant influence on the travel experience, and travel experience had a significant influence on revisit intention. The results of the research have provided valuable information for managers who are concerned about the development of STT. In addition, when designing and developing STT websites or programs, it provides effective references and suggestions for merchants or related developers of tourism destinations to formulate scientific strategies to deal with market competition, thereby enhancing the destination’s own competitiveness.

Social media connects individual users and corporate bodies on a self-service technology (SST) platform. The food and beverage industry has increasingly adopted the social media-based SST over other online and kiosk types of technologies for their service delivery. The present study sheds light on the dimensionality of service quality on the social media-based SST in the food service delivery context and went further to investigate the impact of the SST service quality on functional value, user satisfaction, and intention to reuse. The analytic results of 410 valid survey data found five salient dimensions (i.e., Functionality, Enjoyment, Assurance, Convenience, and Customization) constituting the service quality. The results also revealed that the perceived quality of social media-based food service is directly and positively associated with consumer’s satisfaction and perceived functional value and is indirectly associated with intention to reuse. The results provide practical suggestions regarding how to take advantage of using social media platforms for food and beverage professionals.

An emerging paradigm for festival and event management reveals that hosting theme-based festivals can foster economic growth at the local and national levels. As a case of this research, the annual Macau Food Festival was selected to explore relationships among visitors’ perceptions of festival quality, festival value, trust in the festival, visitors’ satisfaction, and behavior intention. Out of 453 questionnaires distributed, 433 questionnaires were valid for data analysis using partial least squares-structural equation modeling. The results showed that festival quality consisting of the sub-dimensions of hospitality, venue, product, convenience, and program have a positive impact on festival value, trust in festival, and festival satisfaction, which in turn affect festival loyalty. Based on these empirical findings, the current study offers practical and theoretical implications for destination management organizations and festival hosts to sustain annual theme-based festivals held at a certain destination such as Macau Food Festival.

This study examined how demographic information, chronological age, older adults’ physical and mental health, and basic psychological needs affected travel intention. The survey samples were collected from 577 adults, all over 60 years of age. A hierarchical multiple regression analysis was used to test the proposed hypotheses. First, demographic information with chronological age was used for primary analysis. The outcome indicated that chronological age was negatively associated with travel intention while all other demographic variables were not. Secondly, when physical and mental health condition variables were added, physical health positively affected travel intention while chronological age still negatively affected travel intention. Thirdly, psychological needs (autonomy, competence, relatedness) for travel were included in the final analysis. The outcome showed that all psychological needs variables had a significant impact on travel intention for those with a physical health condition. However, chronological age was not a significant factor in travel intention during this analysis. This study shows that chronological age is not always an important factor that affects older adults’ travel intention when other health and psychological variables are considered. This study provides some practical implications and tips for travel industry managers who are targeting the aging population.

This study extends the theory of planned behavior (TPB) to examine behavioral intentions for attending on-site e-sports events during the COVID-19 pandemic, integrating perceived risk, non-pharmaceutical interventions (NPIs), and past behavior as contextual determinants. Specifically, it aims to identify effective strategies for maintaining event attendance intention despite unpredictable external shocks, thereby contributing to the sustainability and resilience of the event tourism industry. Using structural equation modeling, survey data from 415 Chinese League of Legends fans were analyzed to explore how pandemic-specific factors reshape traditional TPB frameworks in a sustainable tourism context. The findings revealed that NPIs (β = 0.368, p < 0.001), perceived behavioral control (β = 0.225, p < 0.001), and prior event attendance (β = 0.404, p < 0.001) were significant predictors of participation intent. In contrast, attitudes and subjective norms showed no significant influence, likely due to the homogeneous enthusiasm of the sampled Generation Z cohort. Notably, heightened perceived COVID-19 risk motivated attendees to adopt NPIs (e.g., masking, sanitization), indirectly bolstering participation intentions by alleviating safety concerns. Furthermore, frequent past attendance fostered habitual engagement, reducing reliance on deliberate decision-making. These insights advance the TPB and offer actionable strategies for event managers seeking sustainable solutions for maintaining participant engagement and economic resilience amid external disruptions.