The current increase in e-commerce is generating growing problems in urban areas in terms of both traffic flow (increasing traffic, no parking spaces) and environmental issues (noise, atmospheric pollution, etc.). In parallel, an iconic element of historic districts is disappearing: more and more newspaper kiosks are closing their business as their work dwindles. In this scenario, the objective of this paper is to propose a model for last-mile parcel delivery that exploits the current available newspaper kiosk network by using them as parcel lockers. To demonstrate the benefits of this proposal, we map the kiosk network of the city of Valladolid (Spain), and compare the environmental impact of a traditional (door-to-door) delivery and the proposed model which reuses old kiosks as parcel lockers. The necessary steps to carry out simulations are described in detail so that experiments can be replicated in other cities that face the same issues.

Many works highlight the importance and added value of Corporate Social Responsibility (CSR) in companies, as well as the role of Knowledge Management (KM) for their revitalization, but even more important is to ensure that all efforts and resources are aligned with the organization’s strategic objectives (Balanced Scorecard, BSC). The aim of this work is to integrate BSC, CSR and KM based on the results of two previous researches: one on BSC–CSR and the other on KM, both of a projective nature (description-action-contrast). The research carried out has made it possible to identify 45 KM indicators, 102 CSR indicators and their corresponding correlations with the strategic objectives and perspectives of the BSC. In addition, an Excel tool was designed and developed for SMEs that is customizable, intuitive and useful for decision-making, which allowed us to contrast the obtained results.

Supply chain risk management requires dealing with uncertainty, interrelations, and subjectivity inherent in the risk assessment process. This paper proposes a holistic approach for risk management that considers the impact on multiple performance objectives, the relation between risk agents, and the risk event interdependencies. An aggregated risk score is proposed to capture the cascading effects of common risk triggers and quantify the aggregated score by risk agent and objective. The approach also uses fuzzy logic to allow for the treatment of vague and ambiguity data as input parameters to the model from different domains and scales, according to knowledge and criteria nature. The integration of the balanced scorecard tool improves the analysis and prioritization of mitigation strategies in decision-making, both by risk agent and by strategic objective. A case study of a telecommunication company is presented to illustrate the applicability of the proposed approach.

El acceso al mercado laboral de los estudiantes del área de Ingeniería en Organización, les exige disponer tanto de una buena formación técnica, como de un conjunto de habilidades complementarias de carácter transversal (soft skills). Para ello, es necesario utilizar nuevas metodologías de enseñanza/aprendizaje, y según los expertos, una de las más recomendadas en nuestra área es el “Role-Playing”. En base a ella se ha implementado el “Role Playing CUBIOSKA” con su correspondiente herramienta Web. El objetivo es hacer que el estudiante sea un agente activo de su formación y obtenga un aprendizaje experiencial, acercándose al modelo constructivista, que le facilite la adquisición de las competencias necesarias. El sistema de evaluación establecido acredita unos excelentes resultados de aprendizaje en habilidades interpersonales, autonomía y responsabilidad y toma de decisiones.