Universities have been at the forefront of online service provision. Regular evaluations and appraisals of its e-services provided to students are regularly improvised to keep pace with the rapid changes of learning technology and competitiveness of its services provided. There is a dread of research works investigating e-service quality supporting learning, research and communication and how it is related to student’s frequency of use from various sources of e-service provided to students. Data were collected from 210 students through questionnaire surveys through a structured random sampling method and analyzed statistically. The dimensions for frequency of use of e-service are from learning and research, administration, coordination, evaluation and contents storage sources. This research work has developed a single dimension comprising six elements to measure the quality of e-service in higher education namely in areas of learning, research and communication support. These elements are: 1) e-service is always available, 2) overall it is very convenience to use, 3) the user interface has a well organized appearance, 4) makes it easy to find what is needed, 5) the e-service has met needs and experience, and 6) e-service assures schedule flexibility. This study has also provided empirical evidence that there are relationships between the level and frequency in the use of e-service quality supporting learning, research and communication.

Quality management (QM) has been intensively studied from the perspective of quality management practices (QMP) and market performance in the food manufacturing industry. However, in Asian countries, studies as regards to the sizes of food manufacturing companies are being neglected. Hence, this quantitative study investigates several aspects and focuses on the extent and level of QMP implementation among small, medium, and large food manufacturing companies in Malaysia. A survey questionnaire has been used to collect the data. In general, the results show that the components and types of QMP have the highest impact on large companies and medium companies than the smallest companies. It was found that QMP significantly related to the operational performance and market performance of the food manufacturing companies in Malaysia. Moreover, the verified QMP was particularly important to improve the effectiveness of resource control of small-sized and medium-sized enterprises. The outcome of this study serves as a framework to bring an understanding of QMP and promote continuous QM improvement means to the food manufacturing industries in Malaysia and other countries of the region.

The purpose of this concept paper is to explore factors influence BSC implementation in higher education institutions. Changes in educational systems in today's competitive global environment have prompted several countries to restructure their strategy aligns with the demands for more accountability through financial planning and actual performance. In general, the BSC perspective includes of financial, customer, internal business process and learning and growth perspective. BSC is an innovative performance management system that has been widely applied in large organizations in the world. In fact, Higher education institutions are already using this performance measurement system effectively. BSC may assist organization to monitor the overall performance while simultaneously monitoring the excellent results.

Mobile technology has heralded new learning experience and advent changes on the way we are learning in our life. Higher education institutions around the world will need to consider how to make the most of these new opportunities to stay competitive in the marketplace. Learning environment requires universities to examine teaching and learning practices as these advent changes will have a significant phenomenon effect on higher education. Most previous studies have been focusing on intention to use m-learning at the higher institution while there is a lacking on finding out of user’s satisfaction on the use of mobile technologies for learning. Thus, the current study has been carried out to investigate the use of mobile technology for learning satisfaction among the students at the Malaysian technical universities. The research model was formulated using the constructs used in IS success model. A total of 400 duly completed survey questionnaires was collected via purposeful structured random sampling and self-administrated survey questionnaire. The hypotheses formulated were tested using SPSS AMOS. The result revealed that the mean tendency of perceived usefulness, information quality, system quality, learning interaction were scored at a high level. Perceived usefulness, information quality and learning interaction have positive relationships respectively with user satisfaction while system quality indicated negative relationship towards user satisfaction. Findings of this study add new understandings with regard to the factors of m-learning and the levels of these respective factors that influence students’ learning satisfaction through mobile technology.

In Yemen and other developing countries, many construction projects experience extensive delays by exceeding their initial completion time thereby leading to several reported effects which among others include: cost overrun; litigation; arbitration; failure; and abandonment. Although variability in prevailing conditions warrants influential factors causing such delays to differ among countries, an oft-cited approach implemented to mitigate these effects is enhancing the collaboration of stakeholders in construction project delivery. While this approach is overwhelmingly applauded by researchers, there however exist scant studies focusing on how effective project internal stakeholder integration can potentially impact prompt construction project delivery particularly in developing countries. This study as such, seeks to propose an Integrated Influential Factor (IIF) model of internal stakeholders with a view to reduce delay in construction project delivery. Data was collected from 301 respondents based on the influential factors divided into 7 categories of internal stakeholders. Findings from analysed results (using IBM SPSS Statistics 23.0 and IBM SPSS AMOS SEM Version 23) were used to develop the Integrated Influential Factors (IIF) Model of Internal Stakeholder in Yemen Construction Industry. The proposed model was validated through construction industries expert opinion which inform that sincere and concerted effort towards effective management of the studied factors could not only stem down their adverse effect on project completion delay but equally enhance construction project implementation if the model is tenaciously implemented.