The study examines Jamaica’s destination image and brand personality, and how they relate to future tourist behavior. An integrative model of tourist behavior, involving destination image (cognitive, affective, and overall), destination personality, and behavioral outcomes was developed and tested for first-time and repeat visitors separately. In additon, qualitative questions about destination images and characteristics were used to reveal Jamaica’s specific brand image and personality characteristics. The study found varying influences of cognitive image, affective image, and destination personality on global image and behavioral intentions for first-time and repeat visitors. The qualitative responses revolved around attractions, culture, and environment. The practical implications are discussed.

This study extended a 1990 report of LaTour, Pitts, and Snook-Luther by further analysis. Relationships between the key dimensions of High Activation (tension) and General Activation (energy) and ratings of attitude toward the advertisement were analyzed in a test of two hypothetical models performed on ratings by 134 undergraduate business students who responded to the paper-and-pencil tests which operationalized the constructs. In addition, attitude toward the brand was added to the formulation to evaluate the tenability of direct effects of arousal on attitude toward the brand (A_b) and indirect effects “filtered through” attitude toward the advertisement (A_ad). Analysis supported the idea that excessive rated tension induced from an erotic advertisement has negative consequences. As predicted, different structural relations between these variables occur under different conditions.

The unprecedented growth of tourism over the last century has led to increasing concerns over the sustainable development of many popular tourism destinations throughout the globe. High concentrations of tourists and residents, especially in urbanized areas, have heightened this concern with the arrival of the novel coronavirus (COVID-19) pandemic. Over reliance on tourism has left residents vulnerable to external factors, such as the coronavirus pandemic that has halted tourists from coming to this remote destination. As a result, Hawaii’s overall economy is suffering greatly. A survey was developed and distributed to potential tourists in order to acquire their perceptions regarding tourism and well-being, as well as the COVID-19 outbreak. The focus of this study was to examine practices in tourism that moves beyond solely economics which will allow repositioning in a manner that promotes the well-being of both residents and tourists and to transition this unique tourism destination for sustainable development practices for the future. One of the results from the study reported that the majority of the respondents agreed or strongly agreed that testing for COVID-19 should be a travel requirement prior to flying to Hawaii, as well as having an additional COVID-19 test administered upon arrival.

Although now abandoned, the Hershey sugar mill represents much of Cuba’s history, heritage, culture, and economy. The associated company town, nature gardens, and electric rail line remain in use to date, albeit in deteriorating condition. This paper presents the history of Hershey investment and significance in Cuba, the current state of the site, and the results of an evaluation of the potential for developing the Hershey complex as a sustainable tourism destination and source of local employment. The study concludes that conservation of the site is a cultural imperative for Cuba, but with many obstacles and challenges. Incremental steps toward development may be feasible – particularly with growing potential for open tourism from the US.

In digital marketplaces, trust in e-commerce platforms has evolved from a protective heuristic into a powerful mechanism of behavioral conditioning. This review interrogates how trust cues such as star ratings, fulfillment badges, and platform reputation shape consumer cognition, systematically displace critical evaluation, and create asymmetries in perceived quality. Drawing on over 47 high-quality studies across experimental, survey, and modeling methodologies, we identify seven interlocking dynamics: (1) cognitive outsourcing via platform trust, (2) reputational arbitrage by low-quality sellers, (3) consumer loyalty despite disappointment, (4) heuristic conditioning through trust signals, (5) trust inflation through ratings saturation, (6) false security masking structural risks, and (7) the shift in consumer trust from brands to platforms. Anchored in dual process theory, this synthesis positions trust not merely as a transactional enabler but as a socio-technical artifact engineered by platforms to guide attention, reduce scrutiny, and manage decision-making at scale. Eventually, platform trust functions as both lubricant and leash: streamlining choice while subtly constraining agency, with profound implications for digital commerce, platform governance, and consumer autonomy.

Using social identification theory, the current research examines complaining behavior of services consumers of African descent in Brazil, South Africa, and the United States. The common trait of African ancestry and its association with the types of responses to dissatisfied marketplace experiences, including no action, informal action, or more formal complaint behaviors is explored. Findings indicate that country of residence differences interact with the common African ancestral trait, resulting in an assorted range of complaint-related responses. Finally, implications for marketing concept and practice are discussed.