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The main purpose of this contribution is twofold: from a scientific point of view, to interpret the symbiotic logic through the framework of the Viable Systems approach (vSa), and from a managerial viewpoint, to provide the actors of industrial symbiosis initiatives, at any stage of their life cycle, with a guide to the most promising web-based solutions in terms of defining the best configuration for the symbiotic network. The article, therefore, aims to provide an in-depth study of the existing literature, which is still not exhaustive, and to consider synoptically and comparatively the modern platforms capable of supporting industrial symbiosis initiatives. The objective was pursued by examining 10 existing and functioning Web-based platforms, of which only a few were previously explored in the previous literature, while the recognition of the latter was carried out on a bibliometric basis to articulate in more detail the existing gap based on a panel of contributions as large as possible. The joint consideration of the literature review and the examination of the existing and functioning platforms shows an articulated framework of approaches, proposed models, and classification schemes of their functions, which allows us to conclude that given the sectoral, territorial, and specific characteristics of the materials addressed by each platform and considering the different cycles existing in eco-industrial parks (water, energy, by-products, etc.), the most promising way for their implementation is to consider multiple platforms to fully exploit the contribution of each of them. As for the management implications, the suggestion is to integrate the results obtained from the different platforms and to evaluate the configurational alternatives with multi-criteria procedures.
Sergio Barile; Clara Bassano; Raffaele D’Amore; Paolo Piciocchi; Marialuisa Saviano; Pietro Vito. Insights of Digital Transformation Processes in Industrial Symbiosis from the Viable Systems Approach (vSa). Sustainability 2021, 13, 9696 .
AMA StyleSergio Barile, Clara Bassano, Raffaele D’Amore, Paolo Piciocchi, Marialuisa Saviano, Pietro Vito. Insights of Digital Transformation Processes in Industrial Symbiosis from the Viable Systems Approach (vSa). Sustainability. 2021; 13 (17):9696.
Chicago/Turabian StyleSergio Barile; Clara Bassano; Raffaele D’Amore; Paolo Piciocchi; Marialuisa Saviano; Pietro Vito. 2021. "Insights of Digital Transformation Processes in Industrial Symbiosis from the Viable Systems Approach (vSa)." Sustainability 13, no. 17: 9696.
Storytelling about places is recognized as a tool to enhance the reputation of regions as they compete for tourism and economic development spending in the digital age. Through digital media, people can be encouraged to tell their tourism stories and share their experiences. Our design approach integrates Service Science, Management, Engineering, plus Design, Arts and Public Policy (SSME + DAPP, so just SS) and Viable Systems Approach (VSA) perspectives. Storytelling can be managed in a local service system to enhance brand competitiveness. The way local governments and cultural organizations understand and encourage storytelling about places (“place storytelling”) can have a significant impact on the success of a region competing for tourism and development spending. Place storytelling enables local stakeholders to tell their personal stories about their beloved places. Our analysis and cases demonstrate that place storytelling enables strategic communication that supports sustainable competitive advantage. By means of an analysis of “Umbria on the Blog”, which is an innovative project which joins place and web 2.0, and “Il Mangiastorie”, which promotes wine and food and tourism of some Campania internal area, we highlight the relevance of managing place storytelling as a strategic communication involving stakeholders in the place-identity-building process. This paper presents a model of place storytelling that local governments and cultural organizations can use to encourage and manage stakeholder engagement in a multilevel process for improving regional service system marketing and communications in the digital age.
Clara Bassano; Sergio Barile; Paolo Piciocchi; James C. Spohrer; Francesca Iandolo; Raymond Fisk. Storytelling about places: Tourism marketing in the digital age. Cities 2018, 87, 10 -20.
AMA StyleClara Bassano, Sergio Barile, Paolo Piciocchi, James C. Spohrer, Francesca Iandolo, Raymond Fisk. Storytelling about places: Tourism marketing in the digital age. Cities. 2018; 87 ():10-20.
Chicago/Turabian StyleClara Bassano; Sergio Barile; Paolo Piciocchi; James C. Spohrer; Francesca Iandolo; Raymond Fisk. 2018. "Storytelling about places: Tourism marketing in the digital age." Cities 87, no. : 10-20.
Early forms of AI systems (digital workers), from cognitive assistants to driverless vehicles, are beginning to appear in service systems, creating challenges and opportunities. Meanwhile, people (smarter workers) with an affinity for using advanced technologies are getting things done in new ways. Working scenarios today are guided by high resonant collaboration and wide spread knowledge communication among professionals. To analyze this scenario, we combine both a traditional analytical approach (focus on the parts) and a holistic approach (focus on the whole), privileging a transdisciplinary perspective based on the three frameworks: SSME+DAPP, VSA and IAD. This chapter aims to analyze the challenges and opportunities of digital workers coming to service systems, and provide recommendations for individuals, managers, policymaker, and academics. To mitigate the challenges and seize the opportunities, a wide range of professionals are transforming themselves into T-shaped adaptive innovators in Smart Working environments.
Paolo Piciocchi; Clara Bassano; Maria Cristina Pietronudo; James C. Spohrer. Digital Workers in Service Systems: Challenges and Opportunities. Global Perspectives on Service Science: Japan 2018, 409 -432.
AMA StylePaolo Piciocchi, Clara Bassano, Maria Cristina Pietronudo, James C. Spohrer. Digital Workers in Service Systems: Challenges and Opportunities. Global Perspectives on Service Science: Japan. 2018; ():409-432.
Chicago/Turabian StylePaolo Piciocchi; Clara Bassano; Maria Cristina Pietronudo; James C. Spohrer. 2018. "Digital Workers in Service Systems: Challenges and Opportunities." Global Perspectives on Service Science: Japan , no. : 409-432.
This chapter aims to qualify Local Area as Smart Tourism Local Service Systems (S-TLSS), whose competitiveness and reputation depend on sharing strategies and processes of cohesion based on equifinality among/for stakeholder. The methodology envisages the integration of Service Science Management Engineering and Design (SSME+D) and the Viable Systems Approach (VSA). Thus it describes a S-TLSS in terms of local service system, whose viability requires a ‘smart governmentality’, able to guarantee the management of equity, sustainability and resilience. Referring to human resources coherent with value co-creation processes, S-TLSS implies T-shaped professionals: new kind of individuals who have proficiency in a specific field/discipline (deep professionality) and, at the same time, show capacity to understand and participate in complex projects/systems (broad professionality). Finally, the authors will show a practical application of the system attempting to enhance an Italian territory that is not very attractive to tourists and local residents.
Clara Bassano; Maria Cristina Pietronudo; Paolo Piciocchi. Chapter 12 The Use of Smart Tourism Systems to Improve the Destination’s Appeal: A Case Study from Caserta in Italy. Tourism Planning and Destination Marketing 2018, 239 -259.
AMA StyleClara Bassano, Maria Cristina Pietronudo, Paolo Piciocchi. Chapter 12 The Use of Smart Tourism Systems to Improve the Destination’s Appeal: A Case Study from Caserta in Italy. Tourism Planning and Destination Marketing. 2018; ():239-259.
Chicago/Turabian StyleClara Bassano; Maria Cristina Pietronudo; Paolo Piciocchi. 2018. "Chapter 12 The Use of Smart Tourism Systems to Improve the Destination’s Appeal: A Case Study from Caserta in Italy." Tourism Planning and Destination Marketing , no. : 239-259.
The paper aims to advocate the incorporating of the sustainability perspective into the management control system of healthcare organizations. The study is based on two main premises: (1) the evolution of business models towards a wide perspective of the sustainability approach; (2) the evolution of control systems in healthcare organizations towards a control-based approach to monitor the effectiveness and efficiency of the service targeted primarily to cut costs and expenses. Our methodology is developed at theoretical and conceptual level starting from: (1) a literature review on the issue, highlighting main trends and gaps and (2) the adoption of the Viable Systems Approach (VSA) as a conceptual framework oriented to integrate a wide variety of stakeholder perspectives and interests into the business model. Our findings lead us to introduce the Systems Viability Monitoring Model for Sustainability as a potential reference framework to build healthcare management control systems in which the notion of ‘systems viability,’ as defined by VSA, becomes a bridging concept by means of which the sustainability perspective can be incorporated into the management control system of healthcare organizations.
Marialuisa Saviano; Clara Bassano; Paolo Piciocchi; Primiano Di Nauta; Mattia Lettieri. Monitoring Viability and Sustainability in Healthcare Organizations. Sustainability 2018, 10, 3548 .
AMA StyleMarialuisa Saviano, Clara Bassano, Paolo Piciocchi, Primiano Di Nauta, Mattia Lettieri. Monitoring Viability and Sustainability in Healthcare Organizations. Sustainability. 2018; 10 (10):3548.
Chicago/Turabian StyleMarialuisa Saviano; Clara Bassano; Paolo Piciocchi; Primiano Di Nauta; Mattia Lettieri. 2018. "Monitoring Viability and Sustainability in Healthcare Organizations." Sustainability 10, no. 10: 3548.
The study proposes a holistic approach to consumer service systems and “collective intelligence” by investigating the Collective Knowledge Systems (CKSs) and the Social Semantic Web (SSW) platform as enablers for value co-creation. Our paper makes progress exploring on value co-creation within smart retail settings focusing on customer care service. A request management based on semantic web applications improves business processes, exchange relevant information with stakeholders spreading the collected intelligence at multiple levels (consumers, customer service, retailers). Modeling service systems as CKS allows retailers and customers to co-create value that is “semanticized” and exploited as an improvement of the service itself.
Clara Bassano; Paolo Piciocchi; James ("jim") C. Spohrer; Maria Cristina Pietronudo. Managing value co-creation in consumer service systems within smart retail settings. Journal of Retailing and Consumer Services 2018, 45, 190 -197.
AMA StyleClara Bassano, Paolo Piciocchi, James ("jim") C. Spohrer, Maria Cristina Pietronudo. Managing value co-creation in consumer service systems within smart retail settings. Journal of Retailing and Consumer Services. 2018; 45 ():190-197.
Chicago/Turabian StyleClara Bassano; Paolo Piciocchi; James ("jim") C. Spohrer; Maria Cristina Pietronudo. 2018. "Managing value co-creation in consumer service systems within smart retail settings." Journal of Retailing and Consumer Services 45, no. : 190-197.
Advances in Artificial Intelligence (AI) are raising important questions for companies, employees, consumers and policy makers. Researchers predict that intelligent machine will outperform humans in a wide range of tasks in the coming decade. Our purpose is to re-define the role of AI technologies and their relationship with people by re-thinking the concept of Intelligence Augmentation (IA), an interaction between AI technologies and people that, more than amplifying human capacities, produce a cognitive transformation. This transformation modifies the structure of humans thought, changing people’s cognitive processes and providing new tools to optimize interpretative schemas, useful to analyze the real world. In line with the need to define new directions in Service Science, new rules should be formulated to create a synergic and collaborative processes between humans (people) and machines. In order to design a wiser service system, this paper proposes T-shaped professionals as especially well-adapted for augmented and collaborative intelligence.
Sergio Barile; Paolo Piciocchi; Clara Bassano; Jim Spohrer; Maria Cristina Pietronudo. Re-defining the Role of Artificial Intelligence (AI) in Wiser Service Systems. Advances in Intelligent Systems and Computing 2018, 159 -170.
AMA StyleSergio Barile, Paolo Piciocchi, Clara Bassano, Jim Spohrer, Maria Cristina Pietronudo. Re-defining the Role of Artificial Intelligence (AI) in Wiser Service Systems. Advances in Intelligent Systems and Computing. 2018; ():159-170.
Chicago/Turabian StyleSergio Barile; Paolo Piciocchi; Clara Bassano; Jim Spohrer; Maria Cristina Pietronudo. 2018. "Re-defining the Role of Artificial Intelligence (AI) in Wiser Service Systems." Advances in Intelligent Systems and Computing , no. : 159-170.
Marketing, advertising, and communications processes have changed to strategically capitalize on an increasingly digitally transformed, technologically empowered, globally interconnected consumer, or what service-dominant logic refers to as actors that are resource integrators. Customers are co-creators of value in the collaborative or sharing economy, and seek to actively reap the benefits of new knowledge growing at an exponential rate. However, developing models of customer behavior, especially the influence of a new kind of advertising based on the integrated use of television, web, and social networks, is a challenge. Our study starts from a preliminary empirical observation of the impact of television cooking shows on the variations of potential demand (queries on Google) and the purchase of branded/unbranded culinary products used on the show. Neural networks were used to determine significant correlations, which resulted in an operative Marketing 3.0 model. This model clearly explicates this impact factor on the consumer-purchasing process generated by a new mode of creating information and communications technology–based communication. As a result, by using these types of models businesses can more strategically plan the presence of products of interest on television programs designed according to [email protected] and [email protected] (a pervasive smart-space model for online marketing).
Clara Bassano; Matteo Gaeta; Paolo Piciocchi; James C. Spohrer. Learning the Models of Customer Behavior: From Television Advertising to Online Marketing. International Journal of Electronic Commerce 2017, 21, 572 -604.
AMA StyleClara Bassano, Matteo Gaeta, Paolo Piciocchi, James C. Spohrer. Learning the Models of Customer Behavior: From Television Advertising to Online Marketing. International Journal of Electronic Commerce. 2017; 21 (4):572-604.
Chicago/Turabian StyleClara Bassano; Matteo Gaeta; Paolo Piciocchi; James C. Spohrer. 2017. "Learning the Models of Customer Behavior: From Television Advertising to Online Marketing." International Journal of Electronic Commerce 21, no. 4: 572-604.
The places where people routinely gather to interact and work can be thought of as territories with boundaries that provide a smart context to achieve personal and professional goals. For example, the Venice Gateway for Science and Technology of VEGA(ST) is such a smart context, in the form of a co-working space. In this paper, smart contexts are explored using the integrated framework of Service Science, Management Engineering, Design Arts Public Policy (SSME+DAPP) and the Viable Systems Approach (VSA) research methods, which encourage the development of T-shaped professionals with depth and breadth. We explore the importance of: (1) adopting a win-win logic between the external environment and the resource holders of the wider enterprise-territory system, (2) the creation of smart contexts, as a symbol of sharing, where interaction and actor involvement facilitate the co-creation of value for the collective welfare, and (3) co-working spaces as a way to encourage T-shape professionals to develop their broad dynamic capabilities and their in depth competencies.
Paolo Piciocchi; James C. Spohrer; Linda Martuscelli; Maria Cristina Pietronudo; Michele Scocozza; Clara Bassano. T-Shape Professionals Co-working in Smart Contexts: VEGA(ST) – Venice Gateway for Science and Technology. Advances in Intelligent Systems and Computing 2017, 601, 178 -190.
AMA StylePaolo Piciocchi, James C. Spohrer, Linda Martuscelli, Maria Cristina Pietronudo, Michele Scocozza, Clara Bassano. T-Shape Professionals Co-working in Smart Contexts: VEGA(ST) – Venice Gateway for Science and Technology. Advances in Intelligent Systems and Computing. 2017; 601 ():178-190.
Chicago/Turabian StylePaolo Piciocchi; James C. Spohrer; Linda Martuscelli; Maria Cristina Pietronudo; Michele Scocozza; Clara Bassano. 2017. "T-Shape Professionals Co-working in Smart Contexts: VEGA(ST) – Venice Gateway for Science and Technology." Advances in Intelligent Systems and Computing 601, no. : 178-190.
The interest in corporate sustainability has increased rapidly in recent years and has encouraged organizations to adopt appropriate digital communication strategies, in which the corporate website plays a key role. Despite this growing attention in both the academic and business communities, models for the analysis and evaluation of online sustainability communication have not been developed to date. This paper aims to develop an operational model to identify and assess the requirements of sustainability communication in corporate websites. It has been developed from a literature review on corporate sustainability and digital communication and the analysis of the websites of the organizations included in the “Global CSR RepTrak 2015” by the Reputation Institute. The model identifies the core dimensions of online sustainability communication (orientation, structure, ergonomics, content—OSEC), sub-dimensions, such as stakeholder engagement and governance tools, communication principles, and measurable items (e.g., presence of the materiality matrix, interactive graphs). A pilot study on the websites of the energy and utilities companies included in the Dow Jones Sustainability World Index 2015 confirms the applicability of the OSEC framework. Thus, the model can provide managers and digital communication consultants with an operational tool that is useful for developing an industry ranking and assessing the best practices. The model can also help practitioners to identify corrective actions in the critical areas of digital sustainability communication and avoid greenwashing.
Alfonso Siano; Francesca Conte; Sara Amabile; Agostino Vollero; Paolo Piciocchi. Communicating Sustainability: An Operational Model for Evaluating Corporate Websites. Sustainability 2016, 8, 950 .
AMA StyleAlfonso Siano, Francesca Conte, Sara Amabile, Agostino Vollero, Paolo Piciocchi. Communicating Sustainability: An Operational Model for Evaluating Corporate Websites. Sustainability. 2016; 8 (9):950.
Chicago/Turabian StyleAlfonso Siano; Francesca Conte; Sara Amabile; Agostino Vollero; Paolo Piciocchi. 2016. "Communicating Sustainability: An Operational Model for Evaluating Corporate Websites." Sustainability 8, no. 9: 950.
Jim Spohrer; Clara Bassano; Paolo Piciocchi; Abul Kalam Siddike. What Makes a System Smart? Wise? Advances in Intelligent Systems and Computing 2016, 23 -34.
AMA StyleJim Spohrer, Clara Bassano, Paolo Piciocchi, Abul Kalam Siddike. What Makes a System Smart? Wise? Advances in Intelligent Systems and Computing. 2016; ():23-34.
Chicago/Turabian StyleJim Spohrer; Clara Bassano; Paolo Piciocchi; Abul Kalam Siddike. 2016. "What Makes a System Smart? Wise?" Advances in Intelligent Systems and Computing , no. : 23-34.
This paper focuses on a possible improvement of knowledge-based decision support systems for human resource management within Public Administrations, using a co-creation of value’s mechanism, according to the Service-Dominant Logic (SDL) paradigm. In particular, it applies ontology-driven data entry procedures to trigger the cooperation between the Public Administration itself and its employees. Advantages in such sense are evident: constraining the data entry process by means of the term definition ontology improves the quality of gathered data, thus reducing potential mismatching problems and allowing a suitable skill gap analysis among real and ideal workers competence profiles. The procedure foresees the following steps: analyzing organograms and job descriptions; modelling Knowledge, Skills and Attitudes (KSA) for job descriptions; transforming KSAs of job descriptions into a standard-based model with integrations of other characteristics; extracting information from Curricula Vitae according to the selected model; comparing profiles and roles played by the employees.The 'a priori' ontology-driven approach adequately supports the operations that involve both the Public Administration and employees, as for the data storage of job descriptions and curricula vitae. The comparison step is useful to understand if employees perform roles that are coherent with their own professional profiles.The proposed approach has been experimented on a small test case and the results show that its objective evaluation represents an improvement for a decision support system for the re-organization of Italian Public Administrations where, unfortunately often, people are engaged in activities that are not so close to their competences.
Tindara Abbate; Clara Bassano; Giuseppe D’Aniello; Sergio Miranda; Mirko Perano; Paolo Piciocchi; Luigi Rarita. Improvements of Decision Support Systems for Public Administrations via a mechanism of co-creation of value. Complex Systems Informatics and Modeling Quarterly 2015, 19 -30.
AMA StyleTindara Abbate, Clara Bassano, Giuseppe D’Aniello, Sergio Miranda, Mirko Perano, Paolo Piciocchi, Luigi Rarita. Improvements of Decision Support Systems for Public Administrations via a mechanism of co-creation of value. Complex Systems Informatics and Modeling Quarterly. 2015; (2):19-30.
Chicago/Turabian StyleTindara Abbate; Clara Bassano; Giuseppe D’Aniello; Sergio Miranda; Mirko Perano; Paolo Piciocchi; Luigi Rarita. 2015. "Improvements of Decision Support Systems for Public Administrations via a mechanism of co-creation of value." Complex Systems Informatics and Modeling Quarterly , no. 2: 19-30.
Three frameworks are recommended to analyze multilevel governance across a spectrum of complex human systems,\ud including nations, states, cities, universities, hospitals, hotels, and homes, with which service researchers are concerned.\ud This spectrum of complex human systems can be seen as instances of nested, networked holistic service systems that provision\ud whole service to the people inside them and depend heavily on shared systems of rules to change over time. Increasingly,\ud service researchers benefit from improved analysis/design frameworks for complex human systems that (1) improve multilevel\ud governance, making it more likely that local optimizations contribute to global resilience and sustainability, and (2) can\ud integrate across diverse disciplines, systems, and cultures. Three frameworks are considered: service science, management,\ud engineering, and design (SSME+D); viable systems approach (VSA); and institutional analysis and development (IAD). Each\ud framework has a focal building block (rule-rich entity architectures)—namely, a service system (SSMECD), a viable system\ud (VSA), and a polycentric system (IAD). Our goals are to (1) provide a conceptual foundation and recommended methodology\ud to illustrate the type of future empirical work that might someday provide more efficient and effective ways to compare,\ud contrast, and search for improved service research frameworks and entity architectures, and (2) encourage service researchers\ud to move beyond dyads, be they provider-to-customer, business-to-business, or even government-to-citizen, and toward a view\ud of multilevel rule-rich nested, networked systems in the wil
Jim Spohrer; Paolo Piciocchi; Clara Bassano. Three Frameworks for Service Research: Exploring Multilevel Governance in Nested, Networked Systems. Service Science 2012, 4, 147 -160.
AMA StyleJim Spohrer, Paolo Piciocchi, Clara Bassano. Three Frameworks for Service Research: Exploring Multilevel Governance in Nested, Networked Systems. Service Science. 2012; 4 (2):147-160.
Chicago/Turabian StyleJim Spohrer; Paolo Piciocchi; Clara Bassano. 2012. "Three Frameworks for Service Research: Exploring Multilevel Governance in Nested, Networked Systems." Service Science 4, no. 2: 147-160.
The paper aims to analyze the concept of viability in fractal enterprises and IS architectures from a holistic and viable systems perspective. The methodology is based on the conceptual framework of the Viable Systems Approach (VSA) whereby the monitoring of fractal enterprise viability is put in place thanks to the “abilities” of government to manage the operative structure efficiently and to govern the system strategically. In particular, by means of systems viability monitoring, fractal enterprises are governed in terms of structure (i.e. component and relational consonance) and system (interaction and performance resonance).
Paolo Piciocchi; Clara Bassano; Marite Kirikova; Janis Makna; Julija Stecjuka. Managing Change in Fractal Enterprises and IS Architectures from a Viable Systems Perspective. Business Information Systems 2012, 106, 38 -50.
AMA StylePaolo Piciocchi, Clara Bassano, Marite Kirikova, Janis Makna, Julija Stecjuka. Managing Change in Fractal Enterprises and IS Architectures from a Viable Systems Perspective. Business Information Systems. 2012; 106 ():38-50.
Chicago/Turabian StylePaolo Piciocchi; Clara Bassano; Marite Kirikova; Janis Makna; Julija Stecjuka. 2012. "Managing Change in Fractal Enterprises and IS Architectures from a Viable Systems Perspective." Business Information Systems 106, no. : 38-50.
Jim Spohrer; Gaetano M. Golinelli; Paolo Piciocchi; Clara Bassano. An Integrated SS-VSA Analysis of Changing Job Roles. Service Science 2010, 2, 1 -20.
AMA StyleJim Spohrer, Gaetano M. Golinelli, Paolo Piciocchi, Clara Bassano. An Integrated SS-VSA Analysis of Changing Job Roles. Service Science. 2010; 2 (1):1-20.
Chicago/Turabian StyleJim Spohrer; Gaetano M. Golinelli; Paolo Piciocchi; Clara Bassano. 2010. "An Integrated SS-VSA Analysis of Changing Job Roles." Service Science 2, no. 1: 1-20.