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Dr. Frederic Marimon
Universitat Internacional de Catalunya

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0 Scales
0 Service Management
0 sharing economy
0 collaborative economy

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Research article
Published: 11 June 2021 in Quality Engineering
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The concurrent availability of an ever-increasing volume of User-Generated Content (UGC) and text mining techniques has enabled methods to conduct both qualitative and quantitative research that was unimaginable a few years ago. These investigations have proved to generate interesting insights with potential implications in manufacturing and engineering design. This paper introduces a novel practical methodology to address the following research issue: how to infer the quality determinants of a Product-Service System (PSS) from UGCs? Analyzing a sample of UGCs by means of a topic modeling method, the idea of this study is to produce and examine the set of determinants relevant to the perception of the quality of a specific PSS. The application of the proposed approach is exemplified on a specific use-oriented PSS: car-sharing.

ACS Style

Luca Mastrogiacomo; Federico Barravecchia; Fiorenzo Franceschini; Frederic Marimon. Mining quality determinants of product-service systems from user-generated contents. Quality Engineering 2021, 33, 425 -442.

AMA Style

Luca Mastrogiacomo, Federico Barravecchia, Fiorenzo Franceschini, Frederic Marimon. Mining quality determinants of product-service systems from user-generated contents. Quality Engineering. 2021; 33 (3):425-442.

Chicago/Turabian Style

Luca Mastrogiacomo; Federico Barravecchia; Fiorenzo Franceschini; Frederic Marimon. 2021. "Mining quality determinants of product-service systems from user-generated contents." Quality Engineering 33, no. 3: 425-442.

Journal article
Published: 26 April 2021 in education policy analysis archives
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La importancia de la responsabilidad social universitaria (RSU) viene dada por el compromiso que asume la universidad frente a sus grupos de interés. Producto de esta importancia es la realización de la presente investigación, que tiene como objetivo analizar el nivel de desempeño en RSU que las universidades comunican. Para ello se propone un procedimiento estructurado en cinco fases que analiza elementos de dirección estratégica y contempla el uso de indicadores de RSU nucleados en los cuatro ámbitos de impacto (organizacional, educativo, cognitivo y social). Para ello se ha aplicado una metodología cualitativa, que se apoya en el uso de un software de análisis de textos así como de diagramas de araña y de frecuencia. Para ilustrar su uso y el tipo de análisis que permite, se aplica el procedimiento al caso del sistema universitario catalán, presentando los resultados a distintos niveles. El estudio finaliza con la discusión de las implicaciones, las recomendaciones y las indicaciones para futuros trabajos.

ACS Style

Maria Belén Arias Valle; Jasmina Berbegal-Mirabent; Frederic Marimon-Viadiu. ¿Son las universidades socialmente responsables? education policy analysis archives 2021, 29, 54 .

AMA Style

Maria Belén Arias Valle, Jasmina Berbegal-Mirabent, Frederic Marimon-Viadiu. ¿Son las universidades socialmente responsables? education policy analysis archives. 2021; 29 ():54.

Chicago/Turabian Style

Maria Belén Arias Valle; Jasmina Berbegal-Mirabent; Frederic Marimon-Viadiu. 2021. "¿Son las universidades socialmente responsables?" education policy analysis archives 29, no. : 54.

Journal article
Published: 10 February 2021 in Sustainability
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This article has two aims: the first is to propose a definition for social collaborative companies that encompasses their main characteristics, and once the companies to which we refer is settled, the second aim is to propose a quality model for social collaborative companies. These companies are of a particular type based on a collaborative business model and with a social focus as part of their mission. They employ a democratic style of governance, whether or not they are cooperatives, and operate through a platform in the collaborative environment. The quality model has three main categories: management, operations, and continuous improvement in a cyclical manner to ensure continuous improvement. The findings may be interesting for academics due to the fact that it is the first attempt to provide a quality model for these social collaborative companies and provide a conceptual framework for these organizations. Additionally, some managerial implications can be evident, such as when (i) the framework functions as a management guide for excellence, (ii) a tool for benchmarking, and (iii) a tool for internal and external communication.

ACS Style

Pierina Moreno Chacón; Rejina M. Selvam; Frederic Marimon. On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effects. Sustainability 2021, 13, 1907 .

AMA Style

Pierina Moreno Chacón, Rejina M. Selvam, Frederic Marimon. On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effects. Sustainability. 2021; 13 (4):1907.

Chicago/Turabian Style

Pierina Moreno Chacón; Rejina M. Selvam; Frederic Marimon. 2021. "On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effects." Sustainability 13, no. 4: 1907.

Journal article
Published: 22 January 2021 in Research in Transportation Business & Management
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Ride-sharing and services associated with mobility are developing a growing presence in society, especially those that are focused on mobility in cities. These services are provided to a great extent through a digital platform. Measure the aspects of quality, trust and loyalty are relevant to understand the rationale of this kind of business models. The purpose of this paper is to test empirically the relationship between quality, trust (digital and driver trust), satisfaction (platform and driver satisfaction) and loyalty. Specially, we examine the mediating role of trust among these relationships in on-demand ridesharing services. A sample of 429 respondents completed an on-line questionnaire in four European countries (France, Spain, Portugal, and Italy). We propose a model for investigating this relationship and assess its constructs using exploratory factor analysis, and the whole research model by Structural Equating Modelling, using EQS. 6.4 software. In addition, a focus group with users from the four countries was conducted to confirm the results. The present study contributes theoretically to the field of examining the antecedents and consequences of trust in the sharing economy. In addition, this research proposes several trust-building actions that managers can take to increase both business and the level of loyalty to these digital platforms.

ACS Style

Marta Mas-Machuca; Frederic Marimon; Carmen Jaca. The unexplored potential of trust to boost customer loyalty for transport platforms. Research in Transportation Business & Management 2021, 100618 .

AMA Style

Marta Mas-Machuca, Frederic Marimon, Carmen Jaca. The unexplored potential of trust to boost customer loyalty for transport platforms. Research in Transportation Business & Management. 2021; ():100618.

Chicago/Turabian Style

Marta Mas-Machuca; Frederic Marimon; Carmen Jaca. 2021. "The unexplored potential of trust to boost customer loyalty for transport platforms." Research in Transportation Business & Management , no. : 100618.

Review
Published: 20 August 2020 in Sustainability
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The sharing economy is an umbrella term for different business models that seem to have a positive impact on sustainability. To achieve sustainable development, the UN has created 17 Sustainable Development Goals (SDGs) as an instrument and guide for countries and individuals. This paper sheds light on the relationships between the sharing economy, sustainability and SDGs through the content analysis of 74 papers from the database Web of Science that consider these factors through the topics of the environment, consumer values, business characteristics and urban impact regarding sectors such as mobility and accommodation. Results express that the sharing economy helps to achieve all SDGs. However, further research is needed because of the novelty of the topic and the existence of many gaps. The sharing economy has a positive effect on the dimensions of sustainability from the economic, social and environmental points of view.

ACS Style

Andrei Boar; Ramon Bastida; Frederic Marimon. A Systematic Literature Review. Relationships between the Sharing Economy, Sustainability and Sustainable Development Goals. Sustainability 2020, 12, 6744 .

AMA Style

Andrei Boar, Ramon Bastida, Frederic Marimon. A Systematic Literature Review. Relationships between the Sharing Economy, Sustainability and Sustainable Development Goals. Sustainability. 2020; 12 (17):6744.

Chicago/Turabian Style

Andrei Boar; Ramon Bastida; Frederic Marimon. 2020. "A Systematic Literature Review. Relationships between the Sharing Economy, Sustainability and Sustainable Development Goals." Sustainability 12, no. 17: 6744.

Research letter
Published: 03 July 2020 in Current Issues in Tourism
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This quantitative study aims to observe the purchase intention of halal food products in Spain from the perspective of Muslim tourists. 500 Muslim respondents who have visited Spain participated in answering our research questionnaire. The data were analyzed using the PLS-SEM method using SmartPLS 3.0 software. Our result shows that both the halal credence and the need for cognition have no direct effects on halal purchase intention. However, halal consumers’ attitude acts as significant mediators in the indirect effects of both halal credence and the need for cognition on halal purchase intention.

ACS Style

Mahir Pradana; Rubén Huertas-García; Frederic Marimon. Muslim tourists’ purchase intention of halal food in Spain. Current Issues in Tourism 2020, 24, 1814 -1818.

AMA Style

Mahir Pradana, Rubén Huertas-García, Frederic Marimon. Muslim tourists’ purchase intention of halal food in Spain. Current Issues in Tourism. 2020; 24 (13):1814-1818.

Chicago/Turabian Style

Mahir Pradana; Rubén Huertas-García; Frederic Marimon. 2020. "Muslim tourists’ purchase intention of halal food in Spain." Current Issues in Tourism 24, no. 13: 1814-1818.

Articles
Published: 26 May 2020 in Total Quality Management & Business Excellence
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This paper analyses the antecedents of loyalty in a collaborative consumption (CC) setting, taking into account the mediating role of satisfaction and the fulfilment of expectations between perceived quality and loyalty. The methodological approach uses structural equation modelling, with a sample of 301 customers collected in Spain in June 2018. The CC-Qual scale of 21 items gathered under five dimensions assesses perceived quality, which is composed of three dimensions related to the platform (‘site organisation’, ‘platform responsiveness and agility’ and ‘legal protection and trustworthiness’), and two related to the service provided by the peer (‘peer service provider’ and ‘social interaction’). Both sets affect loyalty in the same way, through the mediation of the fulfilment of expectations and satisfaction. The model is useful for academics because it explains how the fulfilment of expectations and satisfaction mediate between quality and loyalty. This is also interesting for practitioners in a CC setting, where it is very easy for customers to change provider.

ACS Style

Frederic Marimon; Marta Mas-Machuca; Josep Llach. Making the long and adventurous journey from quality to loyalty. Total Quality Management & Business Excellence 2020, 1 -19.

AMA Style

Frederic Marimon, Marta Mas-Machuca, Josep Llach. Making the long and adventurous journey from quality to loyalty. Total Quality Management & Business Excellence. 2020; ():1-19.

Chicago/Turabian Style

Frederic Marimon; Marta Mas-Machuca; Josep Llach. 2020. "Making the long and adventurous journey from quality to loyalty." Total Quality Management & Business Excellence , no. : 1-19.

Journal article
Published: 03 May 2020 in Journal of Cleaner Production
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The mesh of consumer-provider roles in the sharing economy gives a new edge to issues of service quality, customer value and loyalty. Not much is known about how platforms can achieve sustainable competitive advantage through regulation of peers’ interaction. We find that the quality of service is the cornerstone issue in creation of value and loyalty of users in the sharing economy. Specifically, we find that: quality of service and customer value are antecedents of loyalty. Not all quality dimensions impact loyalty equally. Only offline quality dimensions’ impact customer value. Continuous improvement affects loyalty and customer value indirectly through other quality dimensions. Our study contributes to the literature by relating the full chain of concepts of quality, value and loyalty to the sharing economy setting. We identify specific areas that should be reinforced by the platform in order to increase loyalty of users. By making sharing a better and a more appealing consumer option, the circularity of businesses might be faster achieved.

ACS Style

Anna Akhmedova; Marta Mas-Machuca; Frederic Marimon. Value co-creation in the sharing economy: The role of quality of service provided by peer. Journal of Cleaner Production 2020, 266, 121736 .

AMA Style

Anna Akhmedova, Marta Mas-Machuca, Frederic Marimon. Value co-creation in the sharing economy: The role of quality of service provided by peer. Journal of Cleaner Production. 2020; 266 ():121736.

Chicago/Turabian Style

Anna Akhmedova; Marta Mas-Machuca; Frederic Marimon. 2020. "Value co-creation in the sharing economy: The role of quality of service provided by peer." Journal of Cleaner Production 266, no. : 121736.

Journal article
Published: 27 April 2020 in Journal of Cleaner Production
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The collaborative consumption industry, which is based on the idea of providing more sustainable uses for resources, has experienced high growth rates since it was introduced a few years ago. As an alternative to traditional businesses, some of the management models that apply to regular companies must be reviewed and adapted for collaborative consumption organisations. However, none of the existing conceptual quality management models has been adapted to suit the particularities of this new kind of service. The goal of the present study is to introduce a model to conceptualise how quality is perceived and managed in the collaborative consumption setting. The proposed model is based on the Service Quality GAP Model designed by Parasuraman and his team in the 1980s. The new model contributes with two novelties that enable its updating and adaptation to this particular collaborative consumption setting: (i) its cyclical shape, and (ii) including the interactions between the consumer and the peer service provider, and those that occur between the consumer and the digital platform. Service quality has been proven to have a relevant impact on overall business performance, client satisfaction, loyalty and profitability. This new model will be a useful contribution for both academics and managers in collaborative consumption companies.

ACS Style

Natalia Amat-Lefort; Frederic Marimon; Marta Mas-Machuca. Towards a new model to understand quality in collaborative consumption services. Journal of Cleaner Production 2020, 266, 121855 .

AMA Style

Natalia Amat-Lefort, Frederic Marimon, Marta Mas-Machuca. Towards a new model to understand quality in collaborative consumption services. Journal of Cleaner Production. 2020; 266 ():121855.

Chicago/Turabian Style

Natalia Amat-Lefort; Frederic Marimon; Marta Mas-Machuca. 2020. "Towards a new model to understand quality in collaborative consumption services." Journal of Cleaner Production 266, no. : 121855.

Journal article
Published: 03 April 2020 in Tec Empresarial
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This study analyses the determinants of students’ loyalty and seeks to characterise the profile of recent university graduates. The empirical application considers the region of Catalonia, in Spain. Data come from the Satisfaction Graduate Survey elaborated by the Catalan University Quality Assurance Agency. A total of 2,557 questionnaires were collected. Results reveal that satisfaction is a key determinant of loyalty. Other factors that explain students’ loyalty are entrance marks and academic preferences (university and academic degree). Also, a further examination of the students’ profiles reveals that three different groups can be identified: loyal and satisfied students who did not enrolled in their most preferred academic option (first choice), unsatisfied students, and a group of loyal and satisfied students. Implications for policy and practice are discussed.

ACS Style

Jasmina Berbegal-Mirabent; Josep Llach; Frederic Marimon; Marta Mas-Machuca. To recommend or to regret the choice? Factors explaining student loyalty: evidence from the catalan university system. Tec Empresarial 2020, 14, 2 -17.

AMA Style

Jasmina Berbegal-Mirabent, Josep Llach, Frederic Marimon, Marta Mas-Machuca. To recommend or to regret the choice? Factors explaining student loyalty: evidence from the catalan university system. Tec Empresarial. 2020; 14 (2):2-17.

Chicago/Turabian Style

Jasmina Berbegal-Mirabent; Josep Llach; Frederic Marimon; Marta Mas-Machuca. 2020. "To recommend or to regret the choice? Factors explaining student loyalty: evidence from the catalan university system." Tec Empresarial 14, no. 2: 2-17.

Journal article
Published: 10 March 2020 in Journal of Business Research
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Loyalty is key for sharing economy (SE) platforms, as their success depends on gaining and retaining a critical mass of users. Using a sequential design of quantitative (exploratory factor analysis) and mixed methods (qualitative comparative analysis), a sample of 208 users of SE platforms was analysed. The results indicate that loyalty is achieved at the intersection of website (app) organisation, platform responsiveness and reliability, and customer interaction with the peer service provider. Three strategies are proposed to achieve loyalty, each comprising two out of the three mentioned antecedents. Sensitivity analysis of the loyalty antecedents suggests specific customer segments (millennials versus baby boomers and males versus females).

ACS Style

Anna Akhmedova; Frederic Marimon; Marta Mas-Machuca. Winning strategies for customer loyalty in the sharing economy: A mixed-methods study. Journal of Business Research 2020, 112, 33 -44.

AMA Style

Anna Akhmedova, Frederic Marimon, Marta Mas-Machuca. Winning strategies for customer loyalty in the sharing economy: A mixed-methods study. Journal of Business Research. 2020; 112 ():33-44.

Chicago/Turabian Style

Anna Akhmedova; Frederic Marimon; Marta Mas-Machuca. 2020. "Winning strategies for customer loyalty in the sharing economy: A mixed-methods study." Journal of Business Research 112, no. : 33-44.

Article
Published: 08 January 2020 in Applied Research in Quality of Life
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Servant leadership has huge relevance in Higher Education Institutions (HEIs). The study examines the role of servant leadership in improving life satisfaction by exploring its direct and mediated effect through career satisfaction in a cross-country setting. Data were collected from Spain, China, and Pakistan through self-administered surveys.. The hypotheses were tested using SmartPLS-3.2.7. Findings of overall sample revealed that servant leadership affected both career and life satisfaction positively and significantly. These relationships were also found significant in the three samples. The findings also revealed a direct, positive and significant impact of career satisfaction on life satisfaction in the overall and sub-samples. Career satisfaction was identified as significant mediator on the relationship between the servant leadership and life satisfaction in the overall and sub-samples. Implications, limitations, and future research directions are presented.

ACS Style

Khawaja Fawad Latif; Marta Mas Machuca; Frederic Marimon; Umar Farooq Sahibzada. Servant Leadership, Career, and Life Satisfaction in Higher Education: a Cross-Country Study of Spain, China, and Pakistan. Applied Research in Quality of Life 2020, 1 -27.

AMA Style

Khawaja Fawad Latif, Marta Mas Machuca, Frederic Marimon, Umar Farooq Sahibzada. Servant Leadership, Career, and Life Satisfaction in Higher Education: a Cross-Country Study of Spain, China, and Pakistan. Applied Research in Quality of Life. 2020; ():1-27.

Chicago/Turabian Style

Khawaja Fawad Latif; Marta Mas Machuca; Frederic Marimon; Umar Farooq Sahibzada. 2020. "Servant Leadership, Career, and Life Satisfaction in Higher Education: a Cross-Country Study of Spain, China, and Pakistan." Applied Research in Quality of Life , no. : 1-27.

Journal article
Published: 16 December 2019 in Journal of Family Business Strategy
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The underrepresentation of women in high-level management positions in family firms has been traditionally imputed to gender barriers, which might be specific or non-specific to family firms. Leveraging the complementarity between qualitative and quantitative data and applying Qualitative Comparative Analysis (QCA), we find that family-specific barriers are intertwined with three types of motivation, i.e., extrinsic, intrinsic, and ethical, to predict the presence of daughters in high positions in family businesses. Three clusters have been accordingly identified, namely “no barriers”, “challengers”, and “rational”, offering alternative configurations of anthropological motivations and perceived family-specific barriers leading daughters to high positions.

ACS Style

Anna Akhmedova; Rita Cavallotti; Frederic Marimon; Giovanna Campopiano. Daughters’ careers in family business: Motivation types and family-specific barriers. Journal of Family Business Strategy 2019, 11, 100307 .

AMA Style

Anna Akhmedova, Rita Cavallotti, Frederic Marimon, Giovanna Campopiano. Daughters’ careers in family business: Motivation types and family-specific barriers. Journal of Family Business Strategy. 2019; 11 (3):100307.

Chicago/Turabian Style

Anna Akhmedova; Rita Cavallotti; Frederic Marimon; Giovanna Campopiano. 2019. "Daughters’ careers in family business: Motivation types and family-specific barriers." Journal of Family Business Strategy 11, no. 3: 100307.

Chapter
Published: 18 June 2019 in Purpose-driven Organizations
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Companies typically embark on activities that foster an employee’s purpose internalization through several means, such as videos, testimonies, and speeches. However, while defining and communicating an organization’s purpose is one thing, getting the teams to internalize its meaning and scope is quite another. Which types of communications are really effective for employees to internalize the purpose of the organization? Based on recent research, this chapter discusses effective and ineffective communication strategies regarding seven dimensions: purpose knowledge, purpose importance, commitment from leadership, commitment of co-workers, coherence between purpose and practice, purpose reflection, and purpose evocation. Examples and practical recommendations are provided.

ACS Style

Carlos Rey; Frederic Marimon; Marta Mas-Machuca. Key Factors in Purpose Internalization. Purpose-driven Organizations 2019, 87 -96.

AMA Style

Carlos Rey, Frederic Marimon, Marta Mas-Machuca. Key Factors in Purpose Internalization. Purpose-driven Organizations. 2019; ():87-96.

Chicago/Turabian Style

Carlos Rey; Frederic Marimon; Marta Mas-Machuca. 2019. "Key Factors in Purpose Internalization." Purpose-driven Organizations , no. : 87-96.

Journal article
Published: 10 June 2019 in Leadership & Organization Development Journal
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PurposeThe purpose of this paper is twofold. First is the validation of a scale to measure the servant leadership of the university leaders. Second is to analyze how servant leadership affects the career satisfaction and life satisfaction of the academics.Design/methodology/approachUsing a survey of 148 academics at universities located in Spain collected in May 2018, a couple of models were conducted using structural equation model techniques: a confirmatory factor analysis of second order in order to assess the leadership scale and a mediation model to assess how servant leadership impacts on the life satisfaction through career satisfaction.FindingsResults reveal that leadership is a multi-dimensional construct having dimensions namely: behaving ethically, development, emotional healing, empowerment, pioneering, relationship building and wisdom. The total effect of servant leadership on life satisfaction is null due to a competitive mediation of career satisfaction.Originality/valueResearch on servant leadership has primarily focused on business organizations through extensive search in peer-reviewed databases the authors could not find a scale to measure servant leadership behavior in higher education. Additionally, the study assesses the role of career satisfaction as mediator between servant leadership and life satisfaction. Existing research has called for further research into both career and life satisfaction. Life satisfaction research has been criticized on the grounds that it has mainly overlooked the work/organizational settings. Moreover, the authors could only find little research into life satisfaction in higher education, that too in context of students.

ACS Style

Khawaja Fawad Latif; Frederic Marimon. Development and validation of servant leadership scale in Spanish higher education. Leadership & Organization Development Journal 2019, 40, 499 -519.

AMA Style

Khawaja Fawad Latif, Frederic Marimon. Development and validation of servant leadership scale in Spanish higher education. Leadership & Organization Development Journal. 2019; 40 (4):499-519.

Chicago/Turabian Style

Khawaja Fawad Latif; Frederic Marimon. 2019. "Development and validation of servant leadership scale in Spanish higher education." Leadership & Organization Development Journal 40, no. 4: 499-519.

Articles
Published: 07 June 2019 in Total Quality Management & Business Excellence
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Recent times have seen many social service organisations (SSOs) implementing quality management systems based on certifiable standards. However, little is known about the benefits of such systems, as well as to what factors influence them. To investigate this issue, the aim of this study is threefold: to analyse the composition of the benefits that SSOs may achieve with the implementation of the European Quality in Social Services (EQUASS) standard; to analyse the impact of both internal and external motivations on the benefits of the EQUASS standard; and to analyse the mediation of the implementation process of the standard between the motivations and the benefits. A questionnaire-based survey was used to collect data from 196 European SSOs. Data were analysed via factor analysis and structural equation modelling. Results show that the benefits are multidimensional, consisting of society, customer, operational, employee, and economic domains. Other findings reveal that internal and external motivations positively affect overall benefits, internal motivations positively affect the implementation process, and the implementation process positively influences overall benefits. The key insight is that internal motivations have a direct positive influence on overall benefits and an indirect positive influence through the mediation of the implementation process. Managerial and research implications of these findings are discussed.

ACS Style

Frederic Marimon; Nuno Melão; Ramon Bastida. Motivations and benefits of quality management systems in social services: mediation of the implementation process. Total Quality Management & Business Excellence 2019, 32, 693 -718.

AMA Style

Frederic Marimon, Nuno Melão, Ramon Bastida. Motivations and benefits of quality management systems in social services: mediation of the implementation process. Total Quality Management & Business Excellence. 2019; 32 (7-8):693-718.

Chicago/Turabian Style

Frederic Marimon; Nuno Melão; Ramon Bastida. 2019. "Motivations and benefits of quality management systems in social services: mediation of the implementation process." Total Quality Management & Business Excellence 32, no. 7-8: 693-718.

Journal article
Published: 08 April 2019 in International Journal of Information Management
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The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model. The authors have borrowed a set of items arranged in eight dimensions from the literature on CC. A panel of selected practitioners (seven CEOs of CC companies) assisted in the design of the questionnaire, which was launched in June 2018. A sample of 127 questionnaires was used for exploratory factor analysis. A second sample of 301 users was used for confirmatory analysis using EQS 6.4 software. A scale of 21 items gathered under five dimensions is proposed. Accordingly, the perceived quality in CC is composed of five dimensions: three of them related to the interaction with the platform (“site organization”, “platform responsiveness and agility” and “legal protection and trustworthiness”), another related to the perceived quality of the peer service supplier (“peer service provider”) and the last one to assess the encounters with other consumers and with the person who provides the service (“social interaction”). This study provides a useful measure for the assessment of the perceived quality of CC services, regardless of the activity sector. This instrument might assist managers for both assessing and benchmarking. The instrument also provides independent and reliable information for customers.

ACS Style

Frederic Marimon; Josep Llach; Mar Alonso-Almeida; Marta Mas-Machuca. CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services. International Journal of Information Management 2019, 49, 130 -141.

AMA Style

Frederic Marimon, Josep Llach, Mar Alonso-Almeida, Marta Mas-Machuca. CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services. International Journal of Information Management. 2019; 49 ():130-141.

Chicago/Turabian Style

Frederic Marimon; Josep Llach; Mar Alonso-Almeida; Marta Mas-Machuca. 2019. "CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services." International Journal of Information Management 49, no. : 130-141.

Journal article
Published: 30 March 2019 in International Journal for Quality Research
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ACS Style

Marta Mas-Machuca; Frederic Marimon. STILL IMPLEMENTING ISO 14000 FOR THE SAME REASONS? International Journal for Quality Research 2019, 13, 115 -130.

AMA Style

Marta Mas-Machuca, Frederic Marimon. STILL IMPLEMENTING ISO 14000 FOR THE SAME REASONS? International Journal for Quality Research. 2019; 13 (1):115-130.

Chicago/Turabian Style

Marta Mas-Machuca; Frederic Marimon. 2019. "STILL IMPLEMENTING ISO 14000 FOR THE SAME REASONS?" International Journal for Quality Research 13, no. 1: 115-130.

Journal article
Published: 04 March 2019 in Journal of Management Development
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PurposeMission statements (SMs) are a frequent strategic tool, yet little is known about their effects on economic performance. The purpose of this paper is twofold: first, to model and assess the relationships among the sense-making of the SM, employee mission engagement (EME), organizational mission fulfillment (OMF) and perceived organizational performance (PER) and, second, to determine the path that best explains these connections.Design/methodology/approachThis paper reports the results of an empirical investigation drawn from a sample of 132 managers at different levels in two Spanish companies. The data analysis was performed in two steps: the first was to assess the reliability of the measurement scales and the second was to build a causal model using structural equation modeling analysis.FindingsThe findings suggest that the best path to explain the relationships between the SM and perceived organizational performance (PER) is SM, EME, OMF, PER, with a full mediation effect for EME and OMF. These findings are consistent with previous research.Practical implicationsThe managerial implications of these results are that just having a good mission and effective communication of the mission is not enough. The mission has to be related to employee engagement and, at the same time, the organization needs to be mission driven.Originality/valueThis research provides a new paradigm for understanding the relationships between sense-making around the SM, EME, OMF and PER, and helps to adjudicate among possible outcome paths and better explain the inter-relationships among these constructs.

ACS Style

Marta Mas-Machuca; Frederic Marimon. From sense-making to perceived organizational performance: looking for the best way. Journal of Management Development 2019, 38, 105 -117.

AMA Style

Marta Mas-Machuca, Frederic Marimon. From sense-making to perceived organizational performance: looking for the best way. Journal of Management Development. 2019; 38 (2):105-117.

Chicago/Turabian Style

Marta Mas-Machuca; Frederic Marimon. 2019. "From sense-making to perceived organizational performance: looking for the best way." Journal of Management Development 38, no. 2: 105-117.

Journal article
Published: 11 February 2019 in Journal of Enterprise Information Management
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ACS Style

Amjad Iqbal; Fawad Latif; Frederic Marimon; Umar Farooq Sahibzada; Saddam Hussain. From knowledge management to organizational performance. Journal of Enterprise Information Management 2019, 32, 36 -59.

AMA Style

Amjad Iqbal, Fawad Latif, Frederic Marimon, Umar Farooq Sahibzada, Saddam Hussain. From knowledge management to organizational performance. Journal of Enterprise Information Management. 2019; 32 (1):36-59.

Chicago/Turabian Style

Amjad Iqbal; Fawad Latif; Frederic Marimon; Umar Farooq Sahibzada; Saddam Hussain. 2019. "From knowledge management to organizational performance." Journal of Enterprise Information Management 32, no. 1: 36-59.