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Hyeon-Cheol Kim
School of Business Administration, Chung-Ang University, Seoul 06974, Korea

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Journal article
Published: 30 June 2021 in Sustainability
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YouTube has the potential to significantly impact Korean millennials’ daily lives. Nevertheless, it remains unclear whether the value of YouTube can be explained by Korean students’ learning needs and practice. This qualitative study attempts to add a new dimension to possible ways of using YouTube for educational purposes. Focusing on narratives of first-year Korean international students studying in the U.S., this study examines the ways in which using YouTube contributes to students’ linguistic and cultural diversity. Findings reveal that YouTube helps expand students’ perspectives on cross-cultural understanding. The educational use of YouTube also leads students to academic pursuits and engagement during studying abroad by developing content knowledge and skills in English. It further enables students to enhance their knowledge of English as a global language by taking ownership. Ultimately, YouTube plays an indispensable role in supporting Korean international students’ academic and social progress in the transitional phase from their home to host countries. From these findings, and in response to the post-COVID era, the implications for the new normal in education using social networking sites, YouTube in particular, are discussed for effective multilingual and multicultural education in South Korea.

ACS Style

Sumi Kim; Hyeon-Cheol Kim. The Benefits of YouTube in Learning English as a Second Language: A Qualitative Investigation of Korean Freshman Students’ Experiences and Perspectives in the U.S. Sustainability 2021, 13, 7365 .

AMA Style

Sumi Kim, Hyeon-Cheol Kim. The Benefits of YouTube in Learning English as a Second Language: A Qualitative Investigation of Korean Freshman Students’ Experiences and Perspectives in the U.S. Sustainability. 2021; 13 (13):7365.

Chicago/Turabian Style

Sumi Kim; Hyeon-Cheol Kim. 2021. "The Benefits of YouTube in Learning English as a Second Language: A Qualitative Investigation of Korean Freshman Students’ Experiences and Perspectives in the U.S." Sustainability 13, no. 13: 7365.

Journal article
Published: 28 May 2021 in Sustainability
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Building upon studies on the information diffusion theory of a viral marketing survey, this study aims to understand the effect of young Chinese students’ online information sharing behavior on online brand community and determine the relationship among telepresence, flow-attention focus, flow-perceived enjoyment and electronic word-of-mouth depending on the level of the foreign students’ Korean language proficiency. Here, 178 valid data are obtained from an online survey of social networking service users who live in Korea and are experienced in using online movie brand communities. SmartPLS 2.0 is utilized to determine the relationship between variates. Statistical analysis shows that telepresence is applicable to the Chinese students’ online perceived enjoyment and attention focus, which both positively affect trust and movie information sharing behavior. Language proficiency has a significant moderation effect on the model. This study offers insights toward attaining a better understanding of online communication behaviors and establishing marketing strategies that are extendable to young Chinese students staying in Korea. This finding helps movie distributors to develop effective foreigner-inclined information diffusion strategies. This study contributes to the impact factor on consumer information sharing behavior and adds language proficiency as a moderator to determine consumer behavior.

ACS Style

Hyeon-Cheol Kim; Sumi Kim; Zong-Yi Zhu. Does Foreign Language Proficiency Help to Enhance Sustainable Online Brand Community Experiences? Modeling the Predictors of Movie Information Sharing Behavior for Young Chinese Students Staying in Korea. Sustainability 2021, 13, 6113 .

AMA Style

Hyeon-Cheol Kim, Sumi Kim, Zong-Yi Zhu. Does Foreign Language Proficiency Help to Enhance Sustainable Online Brand Community Experiences? Modeling the Predictors of Movie Information Sharing Behavior for Young Chinese Students Staying in Korea. Sustainability. 2021; 13 (11):6113.

Chicago/Turabian Style

Hyeon-Cheol Kim; Sumi Kim; Zong-Yi Zhu. 2021. "Does Foreign Language Proficiency Help to Enhance Sustainable Online Brand Community Experiences? Modeling the Predictors of Movie Information Sharing Behavior for Young Chinese Students Staying in Korea." Sustainability 13, no. 11: 6113.

Journal article
Published: 19 January 2021 in International Journal of Environmental Research and Public Health
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This research developed a sturdy theoretical framework that offers a better comprehension regarding customer approach intentions for eco-friendly museum products. Using a quantitative process, the apparent role of ecological value, connectedness to nature, social pressure, pro-environmental reputation was explored. Data quality testing demonstrated the validity of the construct measures. The critical mediating nature of customer-product relationship quality and feeling of pride was unveiled by conducting a structural analysis. In addition, the feeling of pride was a prominent factor determining sacrifice, visit, pay, and word of mouth (WOM) intentions. Social pressure played a major role in building relationship quality, whereas pro-environmental reputation was a key contributor to increase the feeling of pride. The model contained a strong prediction power for intentions. Results of this study contribute to enriching the extant knowledge regarding customer pro-environmental decision-making process, which is helpful for an eco-friendly museum and its success.

ACS Style

Heesup Han; Linda Lho; Hyeon-Cheol Kim; Elena-Nicoleta Untaru. Sustainable Choices and Behaviors among Eco-Friendly Museum Travelers: Exploring the Drivers of Sacrifice, Visit, Pay, and WOM Intentions. International Journal of Environmental Research and Public Health 2021, 18, 845 .

AMA Style

Heesup Han, Linda Lho, Hyeon-Cheol Kim, Elena-Nicoleta Untaru. Sustainable Choices and Behaviors among Eco-Friendly Museum Travelers: Exploring the Drivers of Sacrifice, Visit, Pay, and WOM Intentions. International Journal of Environmental Research and Public Health. 2021; 18 (2):845.

Chicago/Turabian Style

Heesup Han; Linda Lho; Hyeon-Cheol Kim; Elena-Nicoleta Untaru. 2021. "Sustainable Choices and Behaviors among Eco-Friendly Museum Travelers: Exploring the Drivers of Sacrifice, Visit, Pay, and WOM Intentions." International Journal of Environmental Research and Public Health 18, no. 2: 845.

Journal article
Published: 16 October 2020 in International Journal of Environmental Research and Public Health
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In this study, we aim to propose motives that can help increase the creative activities of Korean performing artists and discuss the policy implications for the sustainable management of Korean performing arts. First, we investigate the characteristics of Korean artists that receive subsidies as a form of government support for undertaking artistic activities. Second, we examine whether receipt of such grants influences the artists’ job and life satisfaction. Through a logistics model, we reconstructed the “2015 Survey Report on Artists & Activities” and validated the research hypothesis. We first considered subsidies that could directly impact artists’ income and activities and then verified whether subsidies influence artists’ job and life satisfaction. As a result of the research, first, art grants should be supported in order to help artists produce creative and experimental works. Second, we showed that artists’ subsidies should be expanded in order to enhance artists’ quality of life and the sustainability of artistic activities. Above all, subsidy support for artists showed that art can be legitimate as a public good, which is a common asset in society.

ACS Style

Hyun-Seung Park; Hyeon-Cheol Kim. Impact of Government Support on Performing Artists’ Job and Life Satisfaction: Findings from the National Survey in Korea. International Journal of Environmental Research and Public Health 2020, 17, 7545 .

AMA Style

Hyun-Seung Park, Hyeon-Cheol Kim. Impact of Government Support on Performing Artists’ Job and Life Satisfaction: Findings from the National Survey in Korea. International Journal of Environmental Research and Public Health. 2020; 17 (20):7545.

Chicago/Turabian Style

Hyun-Seung Park; Hyeon-Cheol Kim. 2020. "Impact of Government Support on Performing Artists’ Job and Life Satisfaction: Findings from the National Survey in Korea." International Journal of Environmental Research and Public Health 17, no. 20: 7545.

Journal article
Published: 29 September 2020 in International Journal of Environmental Research and Public Health
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This study aimed to investigate the effect of social network services (SNS) on hotel chef job satisfaction, and to provide an effective strategy to reduce chef turnover and maintain sustainable economic development in hospitality. The intention was to empirically test and analyze the effect of SNS on hotel chef job satisfaction by applying the social capital theory. The social capital theory was explored and the effect of chefs’ social capital on their social presence and job satisfaction was demonstrated. Furthermore, this study aimed to determine the moderation effect of customer orientation. A total of 130 surveys were collected from chefs working at Michelin-starred restaurants in Seoul, Korea. SPSS and AMOS were used to conduct statistical analyses. The outputs included exploratory factor analysis, confirmatory factor analysis, convergent analysis, discriminant analysis, path analysis, mediation effect analysis, and moderation effect analysis. The results illustrated that bridging social capital significantly impacts chef social presence, while bonding social capital does not significantly influence their presence. In addition, both bonding and bridging social capital positively relate to chef job satisfaction. Significant mediation and moderation effects were demonstrated on the path taken by chefs. The results of this study offer theoretical and managerial implications for hotel human resources managers to enhance chef job satisfaction.

ACS Style

Sang-Won Seo; Hyeon-Cheol Kim; Zong-Yi Zhu; Jung-Tak Lee. What Makes Hotel Chefs in Korea Interact with SNS Community at Work? Modeling the Interplay between Social Capital and Job Satisfaction by the Level of Customer Orientation. International Journal of Environmental Research and Public Health 2020, 17, 7129 .

AMA Style

Sang-Won Seo, Hyeon-Cheol Kim, Zong-Yi Zhu, Jung-Tak Lee. What Makes Hotel Chefs in Korea Interact with SNS Community at Work? Modeling the Interplay between Social Capital and Job Satisfaction by the Level of Customer Orientation. International Journal of Environmental Research and Public Health. 2020; 17 (19):7129.

Chicago/Turabian Style

Sang-Won Seo; Hyeon-Cheol Kim; Zong-Yi Zhu; Jung-Tak Lee. 2020. "What Makes Hotel Chefs in Korea Interact with SNS Community at Work? Modeling the Interplay between Social Capital and Job Satisfaction by the Level of Customer Orientation." International Journal of Environmental Research and Public Health 17, no. 19: 7129.

Journal article
Published: 30 March 2020 in International Journal of Environmental Research and Public Health
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Having friendships and interpersonal social connections is a normal and expected necessity of life that enhances an individual’s well-being. Digital platforms, such as mobile social network applications (MSNA), present a means for people with disabilities to integrate in society. This study combines intrinsic benefits (such as enjoyment experience and information) and extrinsic benefits (such as social networking) to explore the impact of these benefits on online friendships, and the influence of these online friendships on the perceived social connectedness and well-being of people with physical disabilities. The partial least squares methodology was used to conduct statistical analysis on survey data; the outputs were obtained through convergent analysis, discriminant analysis, and bootstrapping. The results showed that enjoyment experience and social network benefits significantly influence online friendships, which influence perceived social connectedness and well-being. In addition, the perceived social exclusion has a significant moderation effect. Our findings are expected to help local disability service organizations develop effective digital disability inclusion strategies to combat widespread social exclusion among people with disabilities.

ACS Style

Hyeon-Cheol Kim; Zong-Yi Zhu. Improving Social Inclusion for People with Physical Disabilities: The Roles of Mobile Social Networking Applications (MSNA) by Disability Support Organizations in China. International Journal of Environmental Research and Public Health 2020, 17, 2333 .

AMA Style

Hyeon-Cheol Kim, Zong-Yi Zhu. Improving Social Inclusion for People with Physical Disabilities: The Roles of Mobile Social Networking Applications (MSNA) by Disability Support Organizations in China. International Journal of Environmental Research and Public Health. 2020; 17 (7):2333.

Chicago/Turabian Style

Hyeon-Cheol Kim; Zong-Yi Zhu. 2020. "Improving Social Inclusion for People with Physical Disabilities: The Roles of Mobile Social Networking Applications (MSNA) by Disability Support Organizations in China." International Journal of Environmental Research and Public Health 17, no. 7: 2333.

Journal article
Published: 03 March 2020 in Computers in Human Behavior
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This research examines the relationship between loneliness, narcissistic self-presentation on social network sites (SNSs), and subjective well-being. To effectively understand narcissistic self-presentation on SNSs and subjective well-being, it is important to examine the antecedents of subjective well-being. Self-reports on loneliness, self-presentation, self-discrepancy on SNSs, and subjective well-being were collected from 338 women aged 20–39 years. The results showed that loneliness is positively related to narcissistic self-presentation on SNSs, but that narcissistic self-presentation is negatively related to subjective well-being. A dual-path model investigation showed that narcissistic self-presentation on SNSs positively predicted subjective well-being, which subsequently had a positive relationship with social support. In contrast, narcissistic self-presentation on SNSs negatively predicted subjective well-being through self-discrepancy. The results showed that narcissistic self-presentation on SNSs is positively related to self-discrepancy, and self-discrepancy is negatively related to subjective well-being. This dual-path model provided an integrative perspective on the complicated relationship between narcissistic self-presentation on SNSs and subjective well-being among women aged between 20 and 40 years in Korea.

ACS Style

Eunah Yu; Hyeon-Cheol Kim. Is she really happy? A dual-path model of narcissistic self-presentation outcomes for female facebook users. Computers in Human Behavior 2020, 108, 106328 .

AMA Style

Eunah Yu, Hyeon-Cheol Kim. Is she really happy? A dual-path model of narcissistic self-presentation outcomes for female facebook users. Computers in Human Behavior. 2020; 108 ():106328.

Chicago/Turabian Style

Eunah Yu; Hyeon-Cheol Kim. 2020. "Is she really happy? A dual-path model of narcissistic self-presentation outcomes for female facebook users." Computers in Human Behavior 108, no. : 106328.

Journal article
Published: 09 December 2019 in Sustainability
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This study uncovered the influence of an airport’s green physical environment on visitors’ psychological responses, affective responses, and loyalty behaviors as well as to build a sturdy theorization that related to the psychological resilience, attitude, satisfaction, brand-self connection, and loyalty for the airport. Based on a quantitative approach, our findings provided insight that a green physical environment affected the psychological resilience considerably. Moreover, such association increased a visitor’s positive attitude, satisfaction, and brand-self connection with the creation of loyalty intentions. The prominent role of attitude in building loyalty intentions was unearthed. Our finding from a metric invariance test further showed that gender moderated the magnitude of the effect of satisfaction and brand-self connection on loyalty intentions. The study variables’ role of mediating effect was also recognizable. Overall, the present study demonstrated the criticality of a green built environment and its role in explicating visitor responses/behaviors in the airport context in a successful manner.

ACS Style

Heesup Han; Linda Heejung Lho; Hyeon-Cheol Kim. Airport Green Environment and Its Influence on Visitors’ Psychological Health and Behaviors. Sustainability 2019, 11, 7018 .

AMA Style

Heesup Han, Linda Heejung Lho, Hyeon-Cheol Kim. Airport Green Environment and Its Influence on Visitors’ Psychological Health and Behaviors. Sustainability. 2019; 11 (24):7018.

Chicago/Turabian Style

Heesup Han; Linda Heejung Lho; Hyeon-Cheol Kim. 2019. "Airport Green Environment and Its Influence on Visitors’ Psychological Health and Behaviors." Sustainability 11, no. 24: 7018.

Research article
Published: 02 December 2019 in Journal of Travel Research
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Destination brand equity (DBE) consists of five tourism dimensions and differs from generic customer-based brand equity, which theoretically comprises four dimensions. This study partially adopts Yoo and Donthu’s methodological approach to cross-validate a DBE scale between three groups of tourists: Korean (KJ) and Chinese visitors to Jeju Island (CJ) and Chinese visitors to Zhangjiajie (CZ). Accordingly, data were collected from 256 KJ, 217 CJ, and 257 CZ respondents. Two empirical studies incorporate a multigroup analysis to examine whether the five key dimensions of DBE can be identically applied to the three groups. The first study extracted 15 items from the original 23 in the DBE scale; the second identified the different measures commonly applicable to the three groups. External validity is achieved by testing nomological validity and cross-validation. The findings’ implications are subsequently discussed and suggestions for future research provided.

ACS Style

Martin Yongho Hyun; Hyeon-Cheol Kim. Refinement and Validation of a Multidimensional Destination Brand Equity Scale for Inbound and Outbound Chinese Travelers: A Cross-National Perspective. Journal of Travel Research 2019, 59, 1522 -1552.

AMA Style

Martin Yongho Hyun, Hyeon-Cheol Kim. Refinement and Validation of a Multidimensional Destination Brand Equity Scale for Inbound and Outbound Chinese Travelers: A Cross-National Perspective. Journal of Travel Research. 2019; 59 (8):1522-1552.

Chicago/Turabian Style

Martin Yongho Hyun; Hyeon-Cheol Kim. 2019. "Refinement and Validation of a Multidimensional Destination Brand Equity Scale for Inbound and Outbound Chinese Travelers: A Cross-National Perspective." Journal of Travel Research 59, no. 8: 1522-1552.

Journal article
Published: 06 November 2019 in Food Quality and Preference
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This study identifies how economic factors, like household income, and psychological factors, like healthism, affect the food choice behavioral intent of mothers in Korea. We designed a 2 (type of food: sweet snack as hedonic food vs. milk as utilitarian food) × 2 (household income: low vs. high) × 2 (healthism: low vs. high) stimulus. The participants were Korean mothers raising children in Seoul, Korea. Participants were exposed to an advertisement for milk as the utilitarian food and a sweet snack as the hedonic food and then asked for favorability and purchase intention toward each type of food and about participants’ household income and concerns regarding health. Our study found high-income mothers were not influenced by food type, but low-income mothers were. Lower-income mothers were more willing to purchase utilitarian foods than hedonic foods. High-healthism mothers did not favor hedonic foods, regardless of household income, while low-healthism, high-income mothers favored hedonic foods more than low-healthism, low-income mothers. In contrast, low-healthism mothers did not favor utilitarian foods, regardless of their household income, while high-healthism, low-income mothers favored utilitarian foods more than high-healthism, high-income mothers. The results of our study may assist the government and marketers to understand how healthism and household income affect food choice behavioral intent.

ACS Style

Jae-Yeob Jeong; Hyeon-Cheol Kim. Korean mothers’ food choice behavioral intent for children: An examination of the interaction effects of food type, household income, and healthism. Food Quality and Preference 2019, 81, 103835 .

AMA Style

Jae-Yeob Jeong, Hyeon-Cheol Kim. Korean mothers’ food choice behavioral intent for children: An examination of the interaction effects of food type, household income, and healthism. Food Quality and Preference. 2019; 81 ():103835.

Chicago/Turabian Style

Jae-Yeob Jeong; Hyeon-Cheol Kim. 2019. "Korean mothers’ food choice behavioral intent for children: An examination of the interaction effects of food type, household income, and healthism." Food Quality and Preference 81, no. : 103835.

Journal article
Published: 24 August 2019 in Sustainability
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Muslim travelers’ growth is an emerging sector of the global tourism industry. Yet, little has been discovered about their behaviors and perceived inconveniences in a non-Muslim destination. The present research was an attempt to identify international Muslim travelers’ loyalty generation process for the non-Muslim destination by considering the effect of inconveniences that they possibly perceive while traveling to the non-Muslim destination. An empirical approach comprising a field survey method was used to collect the Muslim travelers’ views in a non-Muslim destination (Korea). Our result revealed that halal-friendly image, emotional experiences, and desire played a significant role in building Muslim travelers’ loyalty. In addition, a moderator test result of Muslim travelers’ perceived inconveniences at the non-Muslim destination significantly weakened the effect of desire and halal-friendly image on loyalty. The comparative importance of emotional experiences at a destination was identified. Our findings help non-Muslim destination marketers to develop effective attraction and retention strategies for international Muslim travelers.

ACS Style

Heesup Han; Amr Al-Ansi; Hyeon-Cheol Kim. Perceived Inconveniences and Muslim Travelers’ Loyalty to Non-Muslim Destinations. Sustainability 2019, 11, 4600 .

AMA Style

Heesup Han, Amr Al-Ansi, Hyeon-Cheol Kim. Perceived Inconveniences and Muslim Travelers’ Loyalty to Non-Muslim Destinations. Sustainability. 2019; 11 (17):4600.

Chicago/Turabian Style

Heesup Han; Amr Al-Ansi; Hyeon-Cheol Kim. 2019. "Perceived Inconveniences and Muslim Travelers’ Loyalty to Non-Muslim Destinations." Sustainability 11, no. 17: 4600.

Journal article
Published: 18 July 2019 in Sustainability
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Despite the steady growth of the convention tourism industry, little is known about the stimulation of delegates’ green behaviors during their convention travel. This research sought to elucidate delegates’ green behavioral intentions by taking the role of green attitudes, social norms, eco-concern, personal moral obligation, and green behaviors in daily life into account. A quantitative approach employing a survey methodology was utilized for the attainment of research goals. Our results revealed that green attitudes, social norms, eco-concern, and personal moral obligation were significant determinants of delegates’ green behavioral intentions. Among these determinants, eco-concern had a salient effect on delegates’ intention to practice conservation behaviors, whereas personal moral obligation had a prominent role in inducing their willingness to sacrifice. Moreover, our results uncovered that green behaviors in daily life were a moderator in maximizing the influence of green attitudes, eco-concern, and personal moral obligation on the intention to practice conservation behaviors and in maximizing the effect of social norms on the willingness to sacrifice.

ACS Style

Heesup Han; Soyeun Lee; Amr Al-Ansi; Hyeon-Cheol Kim; Hyungseo Bobby Ryu; Jinkyung Jenny Kim; Wansoo Kim. Convention Tourism and Sustainability: Exploring Influencing Factors on Delegate Green Behavior That Reduce Environmental Impacts. Sustainability 2019, 11, 3903 .

AMA Style

Heesup Han, Soyeun Lee, Amr Al-Ansi, Hyeon-Cheol Kim, Hyungseo Bobby Ryu, Jinkyung Jenny Kim, Wansoo Kim. Convention Tourism and Sustainability: Exploring Influencing Factors on Delegate Green Behavior That Reduce Environmental Impacts. Sustainability. 2019; 11 (14):3903.

Chicago/Turabian Style

Heesup Han; Soyeun Lee; Amr Al-Ansi; Hyeon-Cheol Kim; Hyungseo Bobby Ryu; Jinkyung Jenny Kim; Wansoo Kim. 2019. "Convention Tourism and Sustainability: Exploring Influencing Factors on Delegate Green Behavior That Reduce Environmental Impacts." Sustainability 11, no. 14: 3903.

Journal article
Published: 13 November 2017 in International Journal of Contemporary Hospitality Management
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Purpose In consideration of the lack of research regarding airline lounge customers’ behavior, the purpose of this study was to examine the relationships among brand personality, self-congruity, functional congruity, positive emotion, customer satisfaction and revisit intentions in airline lounges. Design/methodology/approach On the basis of theoretical associations among study constructs, a conceptual model was proposed and tested using the data collected from airline lounge patrons through an online survey. Findings The empirical results showed that brand personality was positively related to self-congruity. Self-congruity was significantly associated with positive emotions and functional congruity. In addition, functional congruity was significantly associated with positive emotions. This result also indicated that positive emotion significantly influenced customer satisfaction. The mediation tests showed that both self-congruity and functional congruity significantly affected customer satisfaction through positive emotion. Customer satisfaction was a significant predictor of revisit intentions within the context of airline lounges. Practical implications Overall, these results help airline lounge operators understand lounge travelers who become more demanding with regard to brand personality, self-congruity and functional congruity. Originality/value This research was the first to test the effectiveness of image congruity theory in the domain of airline lounges. Our findings contribute to the body of knowledge on customer behaviors in airline lounges and image congruity.

ACS Style

Sanghyeop Lee; Bee-Lia Chua; Hyeon-Cheol Kim; Heesup Han. Shaping and enhancing airport lounge experiences. International Journal of Contemporary Hospitality Management 2017, 29, 2901 -2920.

AMA Style

Sanghyeop Lee, Bee-Lia Chua, Hyeon-Cheol Kim, Heesup Han. Shaping and enhancing airport lounge experiences. International Journal of Contemporary Hospitality Management. 2017; 29 (11):2901-2920.

Chicago/Turabian Style

Sanghyeop Lee; Bee-Lia Chua; Hyeon-Cheol Kim; Heesup Han. 2017. "Shaping and enhancing airport lounge experiences." International Journal of Contemporary Hospitality Management 29, no. 11: 2901-2920.

Journal article
Published: 03 April 2017 in Asia Pacific Journal of Tourism Research
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ACS Style

Bee-Lia Chua; Sanghyeop Lee; Hyeon-Cheol Kim; Heesup Han. Investigating the key drivers of traveler loyalty in the airport lounge setting. Asia Pacific Journal of Tourism Research 2017, 17, 1 -15.

AMA Style

Bee-Lia Chua, Sanghyeop Lee, Hyeon-Cheol Kim, Heesup Han. Investigating the key drivers of traveler loyalty in the airport lounge setting. Asia Pacific Journal of Tourism Research. 2017; 17 (6):1-15.

Chicago/Turabian Style

Bee-Lia Chua; Sanghyeop Lee; Hyeon-Cheol Kim; Heesup Han. 2017. "Investigating the key drivers of traveler loyalty in the airport lounge setting." Asia Pacific Journal of Tourism Research 17, no. 6: 1-15.

Journal article
Published: 01 June 2016 in Computers in Human Behavior
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The purpose of this study was to determine what predicts the use of smartphone-based Augmented Reality (AR). The study proposes two models to determine whether telepresence can substitute for usefulness and whether both usefulness in the revised technology acceptance model and telepresence in the telepresence mediation hypothesis model can mediate the relationship among three types of AR quality and the intention to reuse AR. Two models were tested with 134 undergraduates who experienced the smartphone-based AR application OVJET. Two competing models demonstrate that all hypothesized paths in the revised technology acceptance model and the telepresence mediation hypothesis model are significant except for one path from service quality to telepresence. A path difference test shows that three pairs of paths (system quality → usefulness vs. system quality → telepresence; service quality → usefulness vs. service quality → telepresence; and usefulness → AR reuse intention vs. telepresence → AR reuse intention) are significantly different, while one pair of the paths (i.e., information system → elepresence vs. information quality → usefulness) is not. In addition, usefulness performs both partial and complete mediating roles, while telepresence has only a complete mediation effect.

ACS Style

Hyeon-Cheol Kim; Martin Yongho Hyun. Predicting the use of smartphone-based Augmented Reality (AR): Does telepresence really help? Computers in Human Behavior 2016, 59, 28 -38.

AMA Style

Hyeon-Cheol Kim, Martin Yongho Hyun. Predicting the use of smartphone-based Augmented Reality (AR): Does telepresence really help? Computers in Human Behavior. 2016; 59 ():28-38.

Chicago/Turabian Style

Hyeon-Cheol Kim; Martin Yongho Hyun. 2016. "Predicting the use of smartphone-based Augmented Reality (AR): Does telepresence really help?" Computers in Human Behavior 59, no. : 28-38.

Journal article
Published: 29 October 2015 in Journal of Travel & Tourism Marketing
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ACS Style

Hyeon-Cheol Kim; Bee-Lia Chua; Sanghyeop Lee; Huey-Chern Boo; Heesup Han. Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges. Journal of Travel & Tourism Marketing 2015, 33, 1213 -1234.

AMA Style

Hyeon-Cheol Kim, Bee-Lia Chua, Sanghyeop Lee, Huey-Chern Boo, Heesup Han. Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges. Journal of Travel & Tourism Marketing. 2015; 33 (9):1213-1234.

Chicago/Turabian Style

Hyeon-Cheol Kim; Bee-Lia Chua; Sanghyeop Lee; Huey-Chern Boo; Heesup Han. 2015. "Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges." Journal of Travel & Tourism Marketing 33, no. 9: 1213-1234.

Original articles
Published: 15 October 2014 in Journal of Travel & Tourism Marketing
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Websites and an Automated Call Distribution (ACD) system in a call center are both considered important customer relationship technologies. Integrating concepts from information systems quality and trust transference theory, this paper introduces the concept of inter-satisfaction: the extent to which customer satisfaction with a website leads to satisfaction with an ACD and vice versa. It is hypothesized that dissatisfaction with either the website or the ACD influences potential brand-switching behaviors. A model, largely drawing upon concepts of user satisfaction as developed in information system research, is presented. The model is then tested using data from passengers using Low Cost Carriers (LCCs) in South Korea, specifically 366 passengers at the Jeju International Airport, who experienced both their airlines’ website and call center. A structural equation modeling analysis demonstrates that satisfaction with the website transfers to satisfaction with the ACD system, but not vice versa, and that only dissatisfaction with the website creates a brand-switching intention.

ACS Style

Martin Yongho Hyun; Hyeon-Cheol Kim; Robert Martin O’Keefe. Inter-Satisfaction between Website and Automated Call Distribution (ACD) Systems. Journal of Travel & Tourism Marketing 2014, 31, 1039 -1056.

AMA Style

Martin Yongho Hyun, Hyeon-Cheol Kim, Robert Martin O’Keefe. Inter-Satisfaction between Website and Automated Call Distribution (ACD) Systems. Journal of Travel & Tourism Marketing. 2014; 31 (8):1039-1056.

Chicago/Turabian Style

Martin Yongho Hyun; Hyeon-Cheol Kim; Robert Martin O’Keefe. 2014. "Inter-Satisfaction between Website and Automated Call Distribution (ACD) Systems." Journal of Travel & Tourism Marketing 31, no. 8: 1039-1056.

Journal article
Published: 31 January 2011 in Journal of the Korea Academia-Industrial cooperation Society
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ACS Style

Hyun-Ju Oh; Kyung-Wan Hong; Hyeon-Cheol Kim. The relationship among dialect, anxiety, and career barrier of flight attendant applicants at interview -Focused on female college students of Daegu-. Journal of the Korea Academia-Industrial cooperation Society 2011, 12, 222 -232.

AMA Style

Hyun-Ju Oh, Kyung-Wan Hong, Hyeon-Cheol Kim. The relationship among dialect, anxiety, and career barrier of flight attendant applicants at interview -Focused on female college students of Daegu-. Journal of the Korea Academia-Industrial cooperation Society. 2011; 12 (1):222-232.

Chicago/Turabian Style

Hyun-Ju Oh; Kyung-Wan Hong; Hyeon-Cheol Kim. 2011. "The relationship among dialect, anxiety, and career barrier of flight attendant applicants at interview -Focused on female college students of Daegu-." Journal of the Korea Academia-Industrial cooperation Society 12, no. 1: 222-232.

Journal article
Published: 31 October 2010 in Journal of the Korea Academia-Industrial cooperation Society
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ACS Style

Kyung-Wan Hong; Hyeon-Cheol Kim; Jungtak Lee. The Analysis of Economic Effects of School Foodservice using the Input-Output Analysis -A Case of Elementary School Foodservice at Naju City, Cheonnam Province-. Journal of the Korea Academia-Industrial cooperation Society 2010, 11, 3747 -3755.

AMA Style

Kyung-Wan Hong, Hyeon-Cheol Kim, Jungtak Lee. The Analysis of Economic Effects of School Foodservice using the Input-Output Analysis -A Case of Elementary School Foodservice at Naju City, Cheonnam Province-. Journal of the Korea Academia-Industrial cooperation Society. 2010; 11 (10):3747-3755.

Chicago/Turabian Style

Kyung-Wan Hong; Hyeon-Cheol Kim; Jungtak Lee. 2010. "The Analysis of Economic Effects of School Foodservice using the Input-Output Analysis -A Case of Elementary School Foodservice at Naju City, Cheonnam Province-." Journal of the Korea Academia-Industrial cooperation Society 11, no. 10: 3747-3755.

Journal article
Published: 31 August 2009 in Tourism Management
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The authors examine a dynamic aspect of meeting planners' satisfaction process by using a large corporate dataset. As conceptual background, the study focuses on applicability of order effects, such as behavioral primacy and recency, and proposes an alternative theory, conceptualized as critical relevancy, to explain meeting planners' satisfaction dynamics. The study also unveils how the direct and indirect effects of a hotel's meeting service performance are structured and analyzed in a dynamic framework. Findings suggest that, of the four phases (i.e., the sales, pre-event, event, and post-event) of dynamic meeting service performance, the event-phase performance was found to be most critically relevant to meeting planners' overall satisfaction. The study provides a number of implications for the hotel industry striving to host meetings and events.

ACS Style

Haemoon Oh; Hyeon-Cheol Kim; Kyung-Wan Hong. A dynamic perspective of meeting planners' satisfaction: Toward conceptualization of critical relevancy. Tourism Management 2009, 30, 471 -482.

AMA Style

Haemoon Oh, Hyeon-Cheol Kim, Kyung-Wan Hong. A dynamic perspective of meeting planners' satisfaction: Toward conceptualization of critical relevancy. Tourism Management. 2009; 30 (4):471-482.

Chicago/Turabian Style

Haemoon Oh; Hyeon-Cheol Kim; Kyung-Wan Hong. 2009. "A dynamic perspective of meeting planners' satisfaction: Toward conceptualization of critical relevancy." Tourism Management 30, no. 4: 471-482.