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Ms. Soyeun Lee
Sejong University. Republic of Korea

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0 Hospitality Finance
0 Tourism Development
0 Tourism Economy
0 Hospitality & Tourism Management
0 tourism and sustainability

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Tourism Development
tourism and sustainability

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Journal article
Published: 18 January 2021 in International Journal of Environmental Research and Public Health
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This research examined international Muslim travelers’ intention formation of a non-Islamic country. Our proposed theoretical framework encompassing inconvenient tourism experience, mental health, hedonic value experience, and satisfaction included a sufficient level of predictive power for intent. These variables played a vital role in increasing intention, whereas an inconvenient tourism experience decreases self-rated mental health and hedonic value. Our result also provided meaningful information that boosting Muslim travelers’ mental health, hedonic experience, and satisfaction is essential for minimizing the effect of the inconvenient tourism experience. In addition, gender and age have been shown to play a moderating role in affecting behavioral intention.

ACS Style

Heesup Han; Soyeun Lee; Antonio Ariza-Montes; Amr Al-Ansi; Beenish Tariq; Alejandro Vega-Muñoz; Su-Hyun Park. Muslim Travelers’ Inconvenient Tourism Experience and Self-Rated Mental Health at a Non-Islamic Country: Exploring Gender and Age Differences. International Journal of Environmental Research and Public Health 2021, 18, 758 .

AMA Style

Heesup Han, Soyeun Lee, Antonio Ariza-Montes, Amr Al-Ansi, Beenish Tariq, Alejandro Vega-Muñoz, Su-Hyun Park. Muslim Travelers’ Inconvenient Tourism Experience and Self-Rated Mental Health at a Non-Islamic Country: Exploring Gender and Age Differences. International Journal of Environmental Research and Public Health. 2021; 18 (2):758.

Chicago/Turabian Style

Heesup Han; Soyeun Lee; Antonio Ariza-Montes; Amr Al-Ansi; Beenish Tariq; Alejandro Vega-Muñoz; Su-Hyun Park. 2021. "Muslim Travelers’ Inconvenient Tourism Experience and Self-Rated Mental Health at a Non-Islamic Country: Exploring Gender and Age Differences." International Journal of Environmental Research and Public Health 18, no. 2: 758.

Journal article
Published: 19 October 2020 in Sustainability
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The international tourism industry is among the hardest-hit by the coronavirus disease (COVID-19). Due to this tourism crisis, this research attempted to uncover the possible influence of the corporate social responsibility efforts of the international tourism businesses and of the knowledge of COVID-19 on the US travelers’ decision formation for international tourism products. A quantitative approach and survey methodology were used. The findings revealed that corporate social responsibility improves travelers’ attitudes and behavioral intentions. In addition, the travelers’ knowledge perception of COVID-19 was significantly associated with their psychological distress. Decreasing this psychological distress related to overseas tourism was of importance to boost a positive attitude toward international traveling, which directly leads to increased behavioral intentions. Testing for the metric invariance revealed that an association between the corporate social responsibility and intentions was only significant when the travelers strongly felt an ascription of responsibility for the COVID-19 outbreak and the pandemic. The theoretical uses and the practical values of this research are discussed.

ACS Style

Heesup Han; Soyeun Lee; Jinkyung Kim; Hyungseo Ryu. Coronavirus Disease (COVID-19), Traveler Behaviors, and International Tourism Businesses: Impact of the Corporate Social Responsibility (CSR), Knowledge, Psychological Distress, Attitude, and Ascribed Responsibility. Sustainability 2020, 12, 8639 .

AMA Style

Heesup Han, Soyeun Lee, Jinkyung Kim, Hyungseo Ryu. Coronavirus Disease (COVID-19), Traveler Behaviors, and International Tourism Businesses: Impact of the Corporate Social Responsibility (CSR), Knowledge, Psychological Distress, Attitude, and Ascribed Responsibility. Sustainability. 2020; 12 (20):8639.

Chicago/Turabian Style

Heesup Han; Soyeun Lee; Jinkyung Kim; Hyungseo Ryu. 2020. "Coronavirus Disease (COVID-19), Traveler Behaviors, and International Tourism Businesses: Impact of the Corporate Social Responsibility (CSR), Knowledge, Psychological Distress, Attitude, and Ascribed Responsibility." Sustainability 12, no. 20: 8639.

Journal article
Published: 28 September 2020 in Journal of Hospitality and Tourism Management
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This study intended to frame the specific role of corporate social responsibility (CSR) in customer retention process by taking into account the mediating impact of brand attitude, service quality, and satisfaction while investigating the moderating impact of brand love in the chain restaurant industry. Using covariance-based structural equation modeling on 330 responses, our results show that economic, ethical, and philanthropic CSR are important contributors towards increased brand attitude and service quality. Interestingly, the aforementioned relationships contributed to enhanced customer retention. Our findings also revealed how brand love has a significant moderating impact on the relationship between brand attitude and retention, while brand attitude being a salient factor in determining retention. The present study provides a deeper understanding of chain restaurant CSR strategy and valuable insights for the chain restaurant industry, by demonstrating that specific CSR activities affect patrons’ brand attitude and customer retention.

ACS Style

Soyeun Lee; Heesup Han; Aleksandar Radic; Beenish Tariq. Corporate social responsibility (CSR) as a customer satisfaction and retention strategy in the chain restaurant sector. Journal of Hospitality and Tourism Management 2020, 45, 348 -358.

AMA Style

Soyeun Lee, Heesup Han, Aleksandar Radic, Beenish Tariq. Corporate social responsibility (CSR) as a customer satisfaction and retention strategy in the chain restaurant sector. Journal of Hospitality and Tourism Management. 2020; 45 ():348-358.

Chicago/Turabian Style

Soyeun Lee; Heesup Han; Aleksandar Radic; Beenish Tariq. 2020. "Corporate social responsibility (CSR) as a customer satisfaction and retention strategy in the chain restaurant sector." Journal of Hospitality and Tourism Management 45, no. : 348-358.

Journal article
Published: 23 June 2020 in International Journal of Environmental Research and Public Health
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This study is an empirical endeavor to provide a clear comprehension regarding how hotel green design as a workplace innovation contributes to relieving employee stress and emotional fatigue and improves job satisfaction and involvement in the formation of organizational citizenship behavior. A quantitative process was employed to attain the research goal. Our empirical findings demonstrated that a green design as a workplace innovation boosts the stress resilience that leads to the decreased emotional exhaustion and increased job satisfaction. In addition, job satisfaction and job involvement were the crucial drivers of the organizational citizenship behavior among the luxury hotel service employees. Moreover, stress resilience, satisfaction and involvement were significant mediators. Job satisfaction and involvement had the strongest influence on organizational citizenship behavior than other variables. The findings of our research will help hotel proprietors to invent efficient strategies to minimize employee stress and maximize fulfillment at work, which will eventually enhance the organizational citizenship behavior.

ACS Style

Heesup Han; Antonio Ariza-Montes; Gabriele Giorgi; Soyeun Lee. Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector. International Journal of Environmental Research and Public Health 2020, 17, 4527 .

AMA Style

Heesup Han, Antonio Ariza-Montes, Gabriele Giorgi, Soyeun Lee. Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector. International Journal of Environmental Research and Public Health. 2020; 17 (12):4527.

Chicago/Turabian Style

Heesup Han; Antonio Ariza-Montes; Gabriele Giorgi; Soyeun Lee. 2020. "Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector." International Journal of Environmental Research and Public Health 17, no. 12: 4527.

Journal article
Published: 05 June 2020 in Sustainability
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The present research aimed to explore volunteer travelers’ loyalty formation for the non-profit religious organization of volunteer tourism by considering the gender influence. A quantitative process along with a survey method was utilized to attain the research purpose. Our empirical results showed that awareness of the need, performance of the organization, attitude, and the mental well-being were critical contributors to increasing loyalty. Attitude and mental well-being were vital mediators. The performance of the non-profit religious organization included a comparative importance in building loyalty. In addition, gender moderated the effect of awareness of the need and performance of the organization on the travelers’ attitudes toward it. As very little is known about volunteer tourists’ behaviors, the current study satisfactorily provides an apparent comprehension regarding how their loyalty for the non-profit religious organization is generated and what factors drive this loyalty.

ACS Style

Heesup Han; Antonio Ariza-Montes; Pilar Tirado-Valencia; Soyeun Lee. Volunteering Attitude, Mental Well-Being, and Loyalty for the Non-Profit Religious Organization of Volunteer Tourism. Sustainability 2020, 12, 4618 .

AMA Style

Heesup Han, Antonio Ariza-Montes, Pilar Tirado-Valencia, Soyeun Lee. Volunteering Attitude, Mental Well-Being, and Loyalty for the Non-Profit Religious Organization of Volunteer Tourism. Sustainability. 2020; 12 (11):4618.

Chicago/Turabian Style

Heesup Han; Antonio Ariza-Montes; Pilar Tirado-Valencia; Soyeun Lee. 2020. "Volunteering Attitude, Mental Well-Being, and Loyalty for the Non-Profit Religious Organization of Volunteer Tourism." Sustainability 12, no. 11: 4618.

Journal article
Published: 13 May 2020 in Sustainability
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Volunteer tourism is a vital formation of altruistic and sustainable tourism. This research is aimed to empirically find the relative importance of the motivation factors and the motivation realization factors for young tourists participating in the global volunteer tourism programs. The differences in the study variables across continents, gender, and frequency of participation were also scrutinized. A quantitative research approach that utilized the survey method was employed. The outcomes showed that personal development was the most vital motivator for global volunteer tourism. On the other hand, the young tourists felt that they most realized the factor of a new experience through their recent international volunteer tourism experience. The motivation factors and the motivation realization factors were consistent across the continents. Furthermore, the mean differences in the motivations, the motivations’ realization, satisfaction, and the behavioral intentions were revealed to be non-significant for the genders and the frequency of volunteer participation. By grasping the young volunteer tourists’ motivations and the experience evaluations, the volunteer programs can be advanced in consonance with their necessities and demands, which enhance the volunteer tourism experience.

ACS Style

Heesup Han; Soyeun Lee; Bo Meng; Bee-Lia Chua; Hyungseo Bobby Ryu. The Relative Importance of Volunteer Tourism (Sustainable/Pro-Social Form of Tourism) Motivation Factors for Young Tourists: A Descriptive Analysis by Continents, Gender, and Frequency. Sustainability 2020, 12, 4002 .

AMA Style

Heesup Han, Soyeun Lee, Bo Meng, Bee-Lia Chua, Hyungseo Bobby Ryu. The Relative Importance of Volunteer Tourism (Sustainable/Pro-Social Form of Tourism) Motivation Factors for Young Tourists: A Descriptive Analysis by Continents, Gender, and Frequency. Sustainability. 2020; 12 (10):4002.

Chicago/Turabian Style

Heesup Han; Soyeun Lee; Bo Meng; Bee-Lia Chua; Hyungseo Bobby Ryu. 2020. "The Relative Importance of Volunteer Tourism (Sustainable/Pro-Social Form of Tourism) Motivation Factors for Young Tourists: A Descriptive Analysis by Continents, Gender, and Frequency." Sustainability 12, no. 10: 4002.

Journal article
Published: 10 March 2020 in Sustainability
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Volunteer tourism is indisputably an emerging trend in the tourism industry across the globe. Yet, little is known about the altruistic behavior of volunteer travelers. To fill this void, this research explores the convoluted relationships among memorable experience, awareness of problem, social norm, psychological resilience, personal norm, and self-interested value in driving altruistic intention. A field survey was conducted with a quantitative approach. The result reveals that psychological resilience and personal norm are direct determinants of altruistic intention while mediating the influence of awareness of problem and social norm on intention. In addition, memorable experience along with awareness of problem significantly induced volunteer travelers’ psychological resilience. Moreover, the test for metric invariance shows that the relationships between psychological resilience, personal norm, and altruistic intention are under the significant influence of volunteer travelers’ self-interested value. Overall, the variance in altruistic intention for volunteer tourism is satisfactorily explained by our suggested theoretical framework.

ACS Style

Heesup Han; Soyeun Lee; Sunghyup Sean Hyun. Tourism and Altruistic Intention: Volunteer Tourism Development and Self-Interested Value. Sustainability 2020, 12, 2152 .

AMA Style

Heesup Han, Soyeun Lee, Sunghyup Sean Hyun. Tourism and Altruistic Intention: Volunteer Tourism Development and Self-Interested Value. Sustainability. 2020; 12 (5):2152.

Chicago/Turabian Style

Heesup Han; Soyeun Lee; Sunghyup Sean Hyun. 2020. "Tourism and Altruistic Intention: Volunteer Tourism Development and Self-Interested Value." Sustainability 12, no. 5: 2152.

Journal article
Published: 23 January 2020 in Sustainability
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Little evidence is available on how airline meals and their dimensions affect customers’ loyalty generation procedure and behaviors towards airline products. This research is designed to elucidate airline customer loyalty generation procedure by uncovering the specific role of airline meals and their dimensions, attitude, satisfaction, and love. Using a quantitative method, empirical findings from the structural analysis successfully offer a good understanding of airline food quality and its role, identify the vital triggers of customer loyalty, and uncover the silent mediating role of airline love in affecting loyalty. Taking one step further beyond the theorizations in the existing studies of airline customers’ post-purchase behaviors, the present study builds a strong conceptual framework relating airline food quality, attitude, satisfaction, airline love, and customer loyalty.

ACS Style

Heesup Han; Hyoungeun Moon; Antonio Ariza-Montes; Soyeun Lee. Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty. Sustainability 2020, 12, 857 .

AMA Style

Heesup Han, Hyoungeun Moon, Antonio Ariza-Montes, Soyeun Lee. Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty. Sustainability. 2020; 12 (3):857.

Chicago/Turabian Style

Heesup Han; Hyoungeun Moon; Antonio Ariza-Montes; Soyeun Lee. 2020. "Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty." Sustainability 12, no. 3: 857.

Journal article
Published: 16 November 2019 in International Journal of Environmental Research and Public Health
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There has not been much research on the impact of the museum environment on the formation of visitor loyalty. The purpose of this study is to discover the convoluted relationships among internal and external physical environments, involvement, knowledge value, satisfaction, and desire in forming visitor loyalty. A field survey was carried out at museums. A confirmatory factor analysis with the collected data showed that the measures used included an adequate level of measurement quality. The proposed model was revised by adding four meaningful approaches to improve the anticipatory ability and model fit. Results from the structural analysis demonstrated the criticality of both internal and external dimensions of physical environments in loyalty formation and identified the significant mediating impact of cognitive, evaluative, and motivational factors in our theoretical framework. Moreover, the relative importance of desire in increasing loyalty was found. Research contributions to the museum literature are discussed.

ACS Style

Heesup Han; Soyeun Lee; Sunghyup Sean Hyun. Role of Internal and External Museum Environment in Increasing Visitors’ Cognitive/Affective/Healthy Experiences and Loyalty. International Journal of Environmental Research and Public Health 2019, 16, 4537 .

AMA Style

Heesup Han, Soyeun Lee, Sunghyup Sean Hyun. Role of Internal and External Museum Environment in Increasing Visitors’ Cognitive/Affective/Healthy Experiences and Loyalty. International Journal of Environmental Research and Public Health. 2019; 16 (22):4537.

Chicago/Turabian Style

Heesup Han; Soyeun Lee; Sunghyup Sean Hyun. 2019. "Role of Internal and External Museum Environment in Increasing Visitors’ Cognitive/Affective/Healthy Experiences and Loyalty." International Journal of Environmental Research and Public Health 16, no. 22: 4537.

Journal article
Published: 18 July 2019 in Sustainability
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Despite the steady growth of the convention tourism industry, little is known about the stimulation of delegates’ green behaviors during their convention travel. This research sought to elucidate delegates’ green behavioral intentions by taking the role of green attitudes, social norms, eco-concern, personal moral obligation, and green behaviors in daily life into account. A quantitative approach employing a survey methodology was utilized for the attainment of research goals. Our results revealed that green attitudes, social norms, eco-concern, and personal moral obligation were significant determinants of delegates’ green behavioral intentions. Among these determinants, eco-concern had a salient effect on delegates’ intention to practice conservation behaviors, whereas personal moral obligation had a prominent role in inducing their willingness to sacrifice. Moreover, our results uncovered that green behaviors in daily life were a moderator in maximizing the influence of green attitudes, eco-concern, and personal moral obligation on the intention to practice conservation behaviors and in maximizing the effect of social norms on the willingness to sacrifice.

ACS Style

Heesup Han; Soyeun Lee; Amr Al-Ansi; Hyeon-Cheol Kim; Hyungseo Bobby Ryu; Jinkyung Jenny Kim; Wansoo Kim. Convention Tourism and Sustainability: Exploring Influencing Factors on Delegate Green Behavior That Reduce Environmental Impacts. Sustainability 2019, 11, 3903 .

AMA Style

Heesup Han, Soyeun Lee, Amr Al-Ansi, Hyeon-Cheol Kim, Hyungseo Bobby Ryu, Jinkyung Jenny Kim, Wansoo Kim. Convention Tourism and Sustainability: Exploring Influencing Factors on Delegate Green Behavior That Reduce Environmental Impacts. Sustainability. 2019; 11 (14):3903.

Chicago/Turabian Style

Heesup Han; Soyeun Lee; Amr Al-Ansi; Hyeon-Cheol Kim; Hyungseo Bobby Ryu; Jinkyung Jenny Kim; Wansoo Kim. 2019. "Convention Tourism and Sustainability: Exploring Influencing Factors on Delegate Green Behavior That Reduce Environmental Impacts." Sustainability 11, no. 14: 3903.

Journal article
Published: 03 April 2019 in Sustainability
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Little is known about cruise passengers’ post-purchase behaviours and what makes them repurchase eco-friendly cruise trips. This research is an empirical attempt to explore the role of cruise line quality, image, physical environment excellence, satisfaction, and awareness of consequences in determining passenger repurchase intentions in the green cruise line sector. A quantitative method that comprised a structural equation model and an invariance test was used. Our findings revealed that quality, image, and physical environment excellence acted as significant drivers of satisfaction and intention, and cruise line quality had the greatest influence on intention. In addition, satisfaction, which was the most proximal determinant of intention, had a mediating effect. The physical environment excellence and intention relationship was moderated by awareness of consequences. The proposed conceptual framework in general had a sufficient level of prediction power for passenger repurchase intention. Findings of this study can be efficiently used for passenger retention among green cruise line practitioners.

ACS Style

Heesup Han; Taeyeon Eom; Hyunah Chung; Soyeun Lee; Hyungseo Bobby Ryu; Wansoo Kim. Passenger Repurchase Behaviours in the Green Cruise Line Context: Exploring the Role of Quality, Image, and Physical Environment. Sustainability 2019, 11, 1985 .

AMA Style

Heesup Han, Taeyeon Eom, Hyunah Chung, Soyeun Lee, Hyungseo Bobby Ryu, Wansoo Kim. Passenger Repurchase Behaviours in the Green Cruise Line Context: Exploring the Role of Quality, Image, and Physical Environment. Sustainability. 2019; 11 (7):1985.

Chicago/Turabian Style

Heesup Han; Taeyeon Eom; Hyunah Chung; Soyeun Lee; Hyungseo Bobby Ryu; Wansoo Kim. 2019. "Passenger Repurchase Behaviours in the Green Cruise Line Context: Exploring the Role of Quality, Image, and Physical Environment." Sustainability 11, no. 7: 1985.