Despite the ongoing outbreak of the novel COVID-19, few studies have been conducted on the stress arising from the pandemic. In this study, attributes of epidemic concerns perceived by hotel employees were examined, and their impact on work stress, employee well-being, self-rated mental health, organizational citizenship behavior, and employee-customer identification were verified. We found and verified four attributes based on qualitative and quantitative approaches. As a result of the structural equation analysis, it was found that the relationships between the proposed variables had significant effects. This study provides important insights into the impact of epidemics on hotel employee performance through the attributes of perceived epidemic concerns.

This study examines the influence of social support from intermediary organizations on innovativeness and subjective happiness in community-based tourism (CBT). The authors collected data from 236 residents who had participated in the Tour Dure project in South Korea. The analysis, using partial least square structural equation modeling (PLS-SEM), shows that social support from intermediary organizations has a positive effect on the innovativeness of residents. Further, the more innovativeness the residents showed, the more their subjective happiness increased. In other words, social support from intermediary organizations plays an important role in improving innovativeness, and in turn, the subjective happiness of residents. There have been many claims that resident participation is important in CBT, but it has usually been treated as a slogan without offering specific proposals for boosting such participation. This study discovered that the social support given by intermediary organizations to residents plays an important role in innovativeness and subjective happiness. It also shows that it is effective to encourage residents’ participation in CBT by offering social support from intermediary organizations.

The tourism industry is highly sensitive to negative environmental factors, as can be seen in the coronavirus disease 2019 pandemic, when many countries and regions shifted from over-tourism to under-tourism, resulting in the continuation of multiple serious impacts on destinations. To systematically reveal the specific impacts of under-tourism on tourism destinations, this study aims to (a) understand the impact of resident perceptions of under-tourism; (b) investigate the relationship between place attachment and resident perceptions of under-tourism, and (c) examine the relationships between the resident perception of under-tourism and life satisfaction. The perceived impacts of under-tourism are subdivided into positive economic impact, negative economic impact, positive social impact, negative social impact, and positive environmental impact, based on the triple bottom line and social exchange theory. The research was conducted with the involvement of 296 local residents and foreign workers in Macau. The findings show that place attachment has a positive impact on their perceived positive economic impact and positive social impact. Resident perceptions of positive economic impact, positive social impact, and positive environmental impact have a positive influence on their satisfaction with life, and negative economic impact and negative social impact have a negative influence on their satisfaction. Using the results of this study we expand the literature on social exchange theory in tourism, broaden the theory of resident perceptions of impact, and also provide relevant practical suggestions for destinations to recover and maintain sustainable development based on tourism.

The main goal of this research was to merge the theory of planned behavior and the norm activation theory into one model and test its applicability in an environmentally responsible museum context. A filed survey was conducted at museums. Structural equation modeling was used to test research hypotheses. Results of the structural model comparisons revealed that the prediction power of our integrated model was superior to that of the theory of planned behavior and the norm activation theory. The proposed relationships among research constructs were generally supported. The mediating role of study variables was established. Additionally, the salient role of personal norm and attitude in generating museum travelers’ pro-environmental intention was identified. Overall, there was a strong support for the proposed theoretical model.

Nowadays, manufacturing firms are pressured by governments, non-governmental organizations and customers to operate in a sustainable manner. Although lean practices may provide environmental, social, and financial benefits to firms, their effect on sustainable performance is ambiguous. The aim of this study is to examine the effect of lean manufacturing practices on firms’ environmental performance by considering lean culture as a moderator. Data were gathered through a survey of 187 manufacturing firms in Malaysia and were analyzed using the partial least squares technique. The results indicate that process and equipment, product design, supplier relationships, and customer relationships have a positive and significant effect on sustainable performance. It is also interesting to observe that lean culture positively moderated the effects of process and equipment and supplier relationships on sustainable performance. These results have important implications for enhancing the sustainable performance of manufacturing firms through lean manufacturing practices.